Accenture ServiceNow Business Group, The new business group consists of Accenture electronic Serve immediately, Aims to help public and private organizations accelerate digital transformation and better respond to today’s operational challenges. Under the new normal, organizations are under greater pressure than ever before to innovate faster, reduce costs, increase productivity, and meet customer needs.
The Accenture ServiceNow business group will provide customers and employees with a modern and personalized experience by adopting digital workflows, helping the company quickly develop its organizational processes and fully benefit from technology investments. This process includes the ability to provide self-service problem-solving capabilities and remote work schedules for greater flexibility and mobility.
Modern workspaces with highly technical and platform-based workflows enable organizations to better balance business needs with customer satisfaction, employee engagement, and production goals, while optimizing workplace costs.
The Accenture ServiceNow business group will provide specific solutions for customers and markets. Accenture and ServiceNow will initially help accelerate digital transformation plans in the telecommunications, financial services, government, manufacturing, healthcare, and life sciences industries. The innovative workflow will focus on employee engagement, customer service and operations, the use of artificial intelligence in IT processes, security and risks. More vertical solutions will be developed in the future.
The new team is supported by approximately 8,500 Accenture ServiceNow professionals, bringing together technical expertise in workflows and platforms, as well as marketing, sales, and business development in many markets. The business group will develop advanced solutions designed to provide tangible, large-scale positive results.
“We have strengthened our strategic alliance with ServiceNow-said Julie Sweet, CEO of Accenture-to allow our customers to grow faster. By embracing the cloud, they can redesign processes, train employees, and improve sustainability. Working with ServiceNow to automate complex processes and create better experiences in various markets, we will help organizations provide great value that benefits everyone-customers, employees, investors, partners and communities.”
ServiceNow CEO Bill McDermott said: “Every leader knows that technology in the 20th century is too slow and isolated to meet the digital needs of employees and customers. Today, agile, fast and resilient It is indispensable. The cooperation with Accenture combines experience with a modern workflow platform and will accelerate the digital transformation of any organization. The Accenture ServiceNow business group will help every company become the digital enterprise needed in the 21st century.”
ServiceNow is Accenture’s strategic innovation promoter. As a ServiceNow customer, Accenture uses ServiceNow workflow for employee engagement, billing processes, asset management, IT operations, and artificial intelligence in the service desk. Accenture recently distributed the Now Mobile application to more than 500,000 employees.
As ServiceNow Global Elite Partners, Accenture is the leading ServiceNow listing partner and won the 2020 Global Partner Award.
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