ServiceNow launches a new version of Now Platform

A sort of Serve immediately, A company specializing in digital workflow, introduced Platform Now Quebec, The new version of Now Platform, with extended native artificial intelligence functions and new low-code application development tools. The new version provides customers with the ability to innovate and quickly realize value, increase productivity and provide a better experience.

Because the organization plans to support a distributed workforce over the long term, cross-functional workflows that provide customers and employees with a better experience are critical. According to ServiceNow, nearly 80% of Fortune 500 companies and thousands of organizations around the world rely on the Now platform to help them protect revenue, maintain business continuity, maintain productivity and safety, and provide a better customer experience and employees.

“In today’s challenging environment, organizations all over the world are rapidly adopting new distributed work models and creating new work methods through workflows, as well as a more agile, flexible and digital enterprise value chain,” Executive Director Chirantan “CJ” Desai said. ServiceNow products. “Customers rely on ServiceNow’s Now platform to provide digital business workflows, create new business models, increase productivity, and achieve outstanding customer and personal experiences in any operating environment.”

Companies such as Adobe, Medtronic, and St. Jude Children’s Research Hospital are using the Now platform to accelerate their digital transformation plans.

“In today’s experience-based economy, ServiceNow has played a key role in shaping digital workflows,” said Ronell Hugh, director of product marketing for Adobe Experience Platform. “The Now platform has helped us streamline our internal work processes and improve the overall employee experience.”

Low-code workflow

ServiceNow has introduced Creator Workflows, which will be added to its existing portfolio of IT, staff, and customer workflows, enabling people of any technical skill level to quickly develop applications.

Creator Workflows includes ServiceNow’s low-code development tools, App Engine, and IntegrationHub, which enable companies to transform old manual processes into modern-scale digital workflows. With the Quebec version of the Now platform, ServiceNow includes new products in Creator Workflows, and developers of all technical skill levels can use these products to quickly develop workflow applications.

According to the company, App Engine Studio accelerates large-scale application development through an intuitive, guided, visual, low-code development environment, and provides opportunities for people with no programming experience to collaborate and develop applications. Although App Engine templates give teams access to pre-made building blocks so that non-citizen developers can develop applications without having to start from scratch.

“We use a non-professional developer model [citizen developers] Using easy-to-use tools and templates to meet the growing needs of our business partners, the results are amazing, and application development on the ServiceNow platform has increased by more than 50%. Creator Workflows products (App Engine and IntegrationHub) play a key role in developing innovative technologies that prioritize patients and produce positive changes in the communities where we live and work,” said Kulasekhar Subramaniam, IT Director of Medtronic’s ServiceNow Platform.

Many organizations, including St. Jude Children’s Research Hospital and the City of Los Angeles, USA, have turned to Service’s low-code development App Engine to create a complete personalized workflow to help them provide large-scale basic services during the Covid-19 period. Popularity.

With the release, the company introduced three new additional workflow solutions:

• Process optimization: Enable IT and customer service organizations to intuitively create and improve processes that support workflow, and proactively identify and avoid process bottlenecks to speed up problem resolution.
• Workforce optimization: Provide a working space for IT and customer service managers to help organizations optimize productivity. The work area monitors agent productivity, workload and KPIs in real time, across multiple channels, thereby bringing a better customer experience.
• Engagement Messenger: Extend self-service to third-party portals to search through artificial intelligence, knowledge management, virtual and manual interaction, resulting in more case transfers and higher customer satisfaction.

Machine learning and native AI solutions

Now Platform Quebec enables organizations to increase productivity through new native AI capabilities. In addition to the need for rapid innovation and rapid large-scale deployment, customers also need digital tools that are easy to use throughout the enterprise and increase the productivity of more dispersed labor. New features to improve productivity include:

• ITOM Predictive AIOps can predict problems before they occur and help organizations solve problems automatically.
• Virtual agent enhancements can speed up turnaround time through guided configuration and the latest recommendations, and speed up problem resolution through an AI-supported end-to-end conversation experience.
• AI Search provides employees and customers with a simplified search experience, providing people with personalized, relevant and actionable information from the search windows on service portals, mobile devices and virtual agents.

These new capabilities represent the AI ​​capabilities obtained through artificial intelligence Loom system it is at positive, They are included in the Quebec version. Now, Platform Quebec keeps working smoothly through advanced AIOps functions, allowing customers to have a deeper understanding of their digital operations, so as to minimize and solve problems before they become problems, and provide daily artificial intelligence experience based on personalized insights to help Organizations work smarter and faster.

The new Quebec version of the Now platform is now available.