ServiceNow helps companies meet the biggest challenges in the age of mixed work

Dubai, UAE, September 19, 2021: ServiceNow is a leading digital workflow company dedicated to providing people with better jobs and announced the Now Platform Rome version. The latest version of the Now platform provides hundreds of innovations designed to enable organizations to adapt to the age of mixed work—evolving business models, managing employee fatigue, and expanding automation and application development across the enterprise.

ServiceNow’s customer base accounts for nearly 80% of Fortune 500 companies, and it can help organizations in various industries and regions meet the challenges and opportunities of the new world of work. As the global economy expands at its strongest post-recession rate in 80 years, the Now Platform Rome version provides organizations with the tools needed to quickly create agile working environments, provide compelling customer and employee experiences, and accelerate innovation so they can A new economy.

“The rapid development of mixed work has accelerated the trend of digitization and changed forever 21^Yingshi Business Model of the Century,” said Chirantan “CJ” Desai, Chief Product and Engineering Officer of ServiceNow. “Our customers need a digital platform that can achieve a seamless and engaging employee and customer experience in any environment, and help them remain agile, flexible and agile. Efficient. With our latest version, ServiceNow is a workflow solution that can help companies navigate important working moments in the new economy. “

Reduce employee fatigue through a simple, engaging experience

With the release of Now Platform Rome, new employee-centric solutions provided through a unified employee experience platform enable organizations to create simple and engaging employee experiences from anywhere, so employees can browse important work moments easily and confidently. New and enhanced solutions include:

• Staff center As a digital command center for a mixed workforce. It provides employees with a single connection interface that can quickly and easily find personalized information, complete tasks, get help, and request services across departments (including IT, human resources, facilities, procurement, and legal) in one place. The employee center reduces the time employees spend seeking help and reduces application fatigue by integrating necessary information into one place. Organizations can easily organize information and services into dynamic and personalized themed pages, so that employees can easily find the answers they need. The employee center will also be integrated with Microsoft Teams to meet employees.
• Employee journey manage Guide employees through important moments through interconnected experiences in cross-departmental journeys such as onboarding, job transition, and resignation. It also enables HR teams and managers to personalize resources, plans, and requirements on the same platform.

In today’s challenging talent environment, digital transformation is no longer just a driving force for growth and productivity. It is necessary to help employees find a better balance in a mixed work environment and allow them to maintain creativity, productivity and participation.

Phil Carter, IDC Global Vice President and WW CIO Suite Technical Agenda Leader, said: “In the process of transitioning to mixed work, the task of the organization is to make the overall employee experience efficient, frictionless and collaborative, which in turn stimulates participation and Increased productivity. “Simplifying the employee experience is critical to achieving this goal, ensuring that employees can access work solutions in multiple ways, from anywhere, in one place. We expect that ServiceNow’s new solutions will provide employees with more resources and strive to make their lives easier and welcome the new era of work. “

Accelerate the automation of the entire enterprise

The shift to mixed work, coupled with the ever-expanding talent shortage, is accelerating the automation of the entire enterprise. Large-scale automation will become a top priority for companies in the 21st century to reduce the pressure on employees to manage mundane tasks and enable them to focus on projects that drive business value.

With the release of Now Platform Rome, ServiceNow brings powerful new artificial intelligence and automation features, enabling IT teams to work smarter, simpler, and more efficiently anywhere:

• Automated discovery Identify ten opportunities for automated work from more than 180 topics using ServiceNow applications such as virtual agents, automatic routing, and agent assistance.
• Health log analysis enhancements By using ITOM Predictive AIOps, it helps to detect problems before they occur and affect users and solve them automatically. This extends the ServiceNow ITOM Predictive AIOps (previously launched with the Now Platform Quebec version) and builds on the innovative technology of Loom Systems.

Realize the rapid development of modern mobile experience

Now, every company is a software company, reshaping and creating new business models through digital products and services. In a mixed work environment, employees and customers need to access critical business applications from anywhere via mobile devices.

In order to meet the needs of an increasingly busy workforce, ServiceNow launched Mobile app builder, Allows developers to quickly build and configure fascinating mobile applications for iOS and Android through an intuitive interface, enhanced features, and guided experience.

Create a seamless customer experience and solve problems quickly

Organizations must be able to expand service operations to handle higher customer expectations and requirements, and provide customer service agents and teams with the information they need to quickly resolve customer requirements anywhere and on one platform.

Now Platform Rome version can help companies from all walks of life quickly solve problems and provide a better customer experience, thereby improving customer satisfaction and loyalty.new Customer Service Manual: Key layout Enhance the user experience and allow agents to solve problems quickly, so they can focus on key process tasks and data that drive better business results.

Availability

The Now Platform Rome version is officially released today.