The rapid implementation of a company-wide digital workflow is a task set by ServiceNow for its Now platform. The provider speaks confidently about the “platform platform,” which can be used to set up end-to-end workflows in a heterogeneous application world. To this end, the company relies on the overall architecture, data model, and integrated cloud platform as its infrastructure. ServiceNow releases a new version every six months, and “Rome” has just been released. ?
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Nerys Mutlow, the evangelist of ServiceNow’s “Chief Innovation Office”, said at the press conference that the Rome version focuses on customer needs when setting up a mixed work environment. Among them, the “employee center” was revised. In the future, employees should be able to find cross-departmental information more easily and quickly and request services there. For example, this applies to human resources, IT, procurement, and legal departments. In addition, the employee center has been integrated with Microsoft Teams.
ServiceNow also introduced “employee journey management” to guide employees through cross-departmental processes. In this way, typical human resource processes can be organized and controlled, such as onboarding and resigning or task transfer. Another new feature is that the HR team can quickly provide resources, plans and requirements in a personalized way.
Through Rome, ServiceNow also introduced AI and automation capabilities to help IT teams work. Automation Discovery continues to propose methods for automated work. Introduced a “software asset workspace” for IT asset management. It is about controlling permissions, recommending related activities and issuing warnings when necessary.
ServiceNow has also been upgraded in terms of data protection and security. The company has long incorporated data protection aspects into all aspects of its Now platform and talked about “design privacy.” The Rome version now provides a privacy management application, through which companies can actively avoid data protection risks and support customers in complying with data protection requirements.
In the field of customer experience management, ServiceNow provides Field Service Crew Operations, which is a solution that supports technical teams and can handle complex work orders more easily. In addition, the script for customer service management has become more user-friendly.
Allegedly, ServiceNow’s “mobile application generator” is considering mobile trends related to mixed work environments. Customers and employees want to be able to use their applications anytime, anywhere so that they can work and conduct business anytime, anywhere. Mobile App Builder is designed to help developers write mobile applications for iOS and Android particularly quickly.
Last but not least, the Rome version provides new industry solutions for manufacturing companies, healthcare, life sciences, and financial services. Companies should be able to optimize their specific processes and improve the customer experience-no matter where their team is. For example, according to ServiceNow, manufacturing connected labor is a solution that industrial groups can use to ensure their investment in Industry 4.0 projects. The operating procedures can be digitized, and the factories and processes in the factory can be visualized, so all users can obtain the same level of knowledge on one platform. (high pressure)
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