Sao Paulo-(Business Information)–According to a new report released today by the world’s leading technology information service group (ISG) (NASDAQ: III), ServiceNow’s Brazilian ecosystem partners are leveraging the booming market to grow their business and expand Service area. Research and consulting company.
Brazil’s 2021 ISG Provider Lens™ ServiceNow Ecosystem Partner Report found that local service providers have expanded from the core part of ServiceNow’s IT Service Management (ITSM) to provide an agile workflow platform that can manage requests for other corporate functions And business case. According to the report, the product expansion of large multinational ServiceNow partners is slower than that of these local providers, missing out on opportunities to provide a wider range of digital transformation services.
ISG stated that Brazilian providers are riding ServiceNow’s global growth wave, and despite the COVID-19 pandemic, the company’s subscriptions have increased significantly last year. The US-based company has been continuously strengthening its partner ecosystem in Brazil, including efforts to expand it beyond the southeast regions around Sao Paulo and Rio de Janeiro, and ensuring that it provides specific solutions in areas such as security and compliance.
Jan Erik Aase, Partner and Global Head of ISG Provider Lens Research, said: “ServiceNow partners in Brazil know when they see growth opportunities. The system is in a leading position. ”
According to the report, ServiceNow has gained market share by leveraging the ease of use and intuitive user interface of cloud applications through workflow flexibility and powerful technology. The platform has great potential to gain traction in new industries such as healthcare, telecommunications, finance, and law.
According to the report, in the current hot market for ServiceNow expertise, the supply of qualified and experienced resources has been unstable. Local service providers have been retraining employees in other fields to use ServiceNow products.
ISG sees the global trend of Brazilian supplier integration. According to the report, Accenture acquired Brazil’s ServiceNow Elite partner Organize Cloud Labs in August 2020, which may be the first of many such acquisitions. And, as happened before with local SAP service partners, in some cases, the entire project team left their employer to start a new company. End customers should pay attention to the latter trend, which prevents them from gaining the practical experience they need. According to the report, at the same time, suppliers need to provide training, career development and profit sharing benefits to retain these employees.
2021 ISG provider lens™ The Brazil’s ServiceNow Ecosystem Partners Report assessed the capabilities of 24 providers from three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services, and ServiceNow Managed Services.
The report lists Accenture and Capgemini as leaders in all three quadrants. AlparService, Aoop, Deloitte, DXC Technology and nuvolax were rated leaders in two quadrants. ProV and TIVIT were each rated as leaders in a quadrant.
In addition, Extreme Digital Solutions, Infosys, and Stefanini were named Rising Stars-according to the definition of ISG, these companies have “promising investment portfolio” and “huge future potential”-each in a quadrant.
Aoop provides a customized version of the report.
2021 ISG provider lens™ ServiceNow Ecosystem Partners Brazil Report Available for subscribers or a one-time purchase on this page.
About the ISG Provider Lens™ study
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind that combines empirical, data-driven research and market analysis with the actual experience and observations of the ISG global consulting team. Companies will find a wealth of detailed data and market analysis to help guide them in choosing the right procurement partner, and ISG consultants will use these reports to verify their market knowledge and make recommendations to ISG’s corporate clients. The research currently covers providers in the world, Europe, and the United States, Germany, Switzerland, the United Kingdom, France, Northern Europe, Brazil, and Australia/New Zealand, and more markets will be added in the future. For more information about ISG Provider Lens research, please visit this page.
The supporting research series ISG Provider Lens Archetype report provides similar evaluations of providers from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (NASDAQ: III) is the world’s leading technology research and consulting company. As a trusted business partner of more than 700 customers (including more than 75 of the world’s top 100 companies), ISG is committed to helping enterprises, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company focuses on digital transformation services, including automation, cloud and data analysis; procurement consulting; management governance and risk services; network operator services; strategy and operation design; replacement of management; market intelligence and technical research and analysis. ISG was established in 2006 and is headquartered in Stamford, Connecticut. It has more than 1,300 digital-ready professionals in more than 20 countries/regions. A well-known global team of top-notch level. Research and analysis capabilities based on the most comprehensive market data in the industry. For more information, please visit www.isg-one.com.
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