ServiceNow Releases Integrated Proxy Solution “Proxy Client Collector”-ZDNet Japan

ServiceNow is an integrated agent solution “Agent Client Collector” (ACC) that collects diagnostic information across enterprise applications, cloud infrastructure and local infrastructure to help automate incident resolution and prevent service failures on April 22 day. ) Has been announced.

ACC captures, monitors, and provides visibility across software, hardware, and cloud infrastructure. In addition to collecting diagnostic information, ACC also enables service and operations teams to automatically resolve incidents, proactively identify service failures, and prevent them before they affect the employee experience.

ServiceNow’s approach is to integrate the agent and ACC into one platform. Previous agents are usually isolated. Multiple agents are used throughout the department, which makes it difficult for service and operations teams to access the information needed to seamlessly resolve employee incidents and requests.

The following are the characteristics of ACC.

• Policy-driven application and endpoint monitoring: This allows customers to reduce reliance on independent monitoring tools, optimize costs and reduce redundant tools.
• Real-time asset view: This provides real-time visibility into endpoint settings and performance data in the agent workspace.
• Automation manuals for IT Service Management (ITSM) and IT Operations Management (ITOM): This allows agents to automatically resolve incidents, improve employee experience, and proactively raise issues with the operations team. You will be able to monitor. Automation Playbooks also supports hardware asset management (HAM), which collects data on the nature and performance of hardware assets, and software asset management (SAM), which optimizes software inventory, usage, and expenditures.

ACC can support various ServiceNow products across ITOM, ITSM, HAM, SAM, and Security Operations (SecOps).