ServiceNow will start to learn about the 2020 digital experience from today. It will last for six weeks. There will be short lectures focusing on the Now platform and IT, personnel, and customer workflows. Information on how to access, access content, and access time is as follows; The executive lecture will start at 8:00 AM Pacific Time (4:00 GMT).
The company also issued several announcements (details below) regarding important partnerships, acquisitions, and innovations in everything it provides to IT workflows, people, and customers. These announcements are based on ServiceNow’s first-quarter financial results released last week, which demonstrate the resilience of ServiceNow’s business in the covid-19 era as the company has accelerated its digital transformation plan to support employees working at home and outside the traditional office.
Today’s announcement includes:
• ServiceNow Knowledge 2020 starts today, focusing on a new era of employee and customer workflow experience. ServiceNow Knowledge 2020 focuses on the power of ServiceNow workflow to accelerate digital transformation and open a new experience era for employees and customers, which is needed in the post-epidemic world. As companies transition from a traditional work environment to everyone “working from home,” and then employees who can choose to “work anywhere, anytime,” the need for strong business workflows is greater than ever.
• Employees’ workflow functions are extended to the administrative and legal departments. The company announced a series of new personnel workflows to support the resumption of face-to-face work, including the acquisition of selected assets from the leading workplace application company App4Mation, enabling the company to plan and implement returns in phases. In addition, it has launched a new legal service delivery product to automate the capture, forwarding and response of legal requests.
• ServiceNow and Adobe’s customer experience integration is available globally, which enables companies to connect data from the Adobe Experience Platform and ServiceNow’s customer service management workflow products to promote a connected customer experience and flawlessness .
• Launched the Now Support mobile application, which is a dedicated and personalized application that allows customers to get after-sales support anytime, anywhere.
As of June 3rd, we will share keynote speeches, executive meetings and upcoming customer meetings that you may want to follow (please note that free registration is required).
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