Infosys cooperates with ServiceNow to provide enterprise-level service management for manufacturing customers

Using the Infosys Cobalt cloud blueprint, Infosys and ServiceNow will jointly provide operational technology management to realize the digitalization of factory, workshop and factory operations

Bangalore, India, September 21, 2021 /PRNewswire/- Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in the next generation of digital services and consulting, today announced a partnership with the leading digital workflow company ServiceNow to better Serving people, providing enterprise-level service management for manufacturing customers. Through this cooperation, Infosys will use its industry cloud blueprint (part of Infosys Cobalt) and deploy ServiceNow Operational Technology Management (OTM) to support the digitization of factories, workshops and factory operations in the manufacturing industry.

As part of this cooperation, Infosys will use its Enterprise Service Management (ESM) Café and ServiceNow OTM based on the Now platform to improve the flexibility and availability of key OT systems throughout the manufacturing sector. This cooperation will also be extended to meet the OTM, factory and operation digital needs of customers in the CPG, energy and retail industries.

Recently, Infosys and ServiceNow have partnered with Carrier Global Corporation, the world’s leading provider of health, safety, sustainable and smart building and cold chain solutions, to help them achieve their goal of spin-off from the parent company UTC. Infosys Cobalt’s ESM Café helped Carrier transform IT, HR service desk, and security operations within a given time frame. Carrier chose Infosys because of its expertise in using the Now platform to transform the legacy environment, execution speed, and ability to quickly track large-scale implementations outside of IT.

Polly Fabry, Senior Director, Digital, Operator Said: “Today, the manufacturing industry is exploring how to use the latest cloud technology to accelerate digital transformation, optimize supply chains, improve factory performance, accelerate product innovation, and enhance services. Infosys’ expertise in fully realizing the potential of ServiceNow, through its Cobalt The product portfolio makes them our preferred partners. We believe that the cooperation between Infosys and ServiceNow will enable us to find faster and more innovative ways to respond to changing markets and drive business resilience.”

Narsimha Rao Mannepalli, Executive Vice President of Infosys, Head of Cloud and Infrastructure Solutions and Infosys Verification Solutions Said, “The digital transformation of the manufacturing industry has never been more important than it is now. Given the current situation, there is an increasing need to quickly promote business innovation to prepare for the future, while optimizing existing operations and reducing costs throughout the value chain. With Infosys Cobalt With the power of the company and our cooperation with ServiceNow’s elites, we will help our customers bring a wide range of business benefits.”

Bino Gosalia , Global Head of ServiceNow Industry Partners Said: “Speed ​​and agility are essential to maintaining OT security. Infosys Cobalt’s Enterprise Service Management Cafe accelerates the ServiceNow journey of its manufacturing customers through AI-supported plug-and-play deployment solutions. We look forward to our continued cooperation, Enable manufacturers to navigate and succeed in today’s rapidly changing environment.”

Jasmit Singh, Executive Vice President and Head of Global Manufacturing, Infosys, Said: “We are very pleased to deepen our long-term relationship with ServiceNow through this cooperation. Based on our deep manufacturing expertise, we will help maximize the visibility of OT assets and network security, which is based on smart manufacturing. Key capabilities. ESM Café will fundamentally change the way organizations use technology to enhance their production processes and transform them into the factory of the future.”

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable customers in more than 50 countries to navigate their digital transformation. We have more than 40 years of experience in managing the systems and operations of global enterprises, and professionally guide our customers through their digital journey. We help companies achieve the priority of change by providing an artificial intelligence-driven core. We also support enterprises through large-scale agile digitalization to provide unprecedented performance and customer satisfaction. Our consistent learning agenda drives their continuous improvement by building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Please visit www.infosys.com to learn how Infosys (NSE, BSE, NYSE: INFY) can help your business navigate your next.

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SOURCE Infosys