Infosys partners with ServiceNow to provide services to manufacturers

Through this cooperation, Infosys said it will use its industry cloud blueprint (part of Infosys Cobalt) and deploy ServiceNow Operational Technology Management (OTM) to support the digitization of factories, workshops and factory operations in the manufacturing industry.

As part of this cooperation, Infosys will use its Enterprise Service Management (ESM) Cafe and ServiceNow OTM based on the Now platform to improve the flexibility and availability of key OT systems throughout the manufacturing sector. This cooperation will also be extended to meet the OTM, factory and operation digital needs of customers in the CPG, energy and retail industries.

“The digital transformation of the manufacturing industry has never been more important than it is now. The executive vice president and head of cloud and infrastructure solutions at Infosys said that given the current situation, there is an increasing need to promote business innovation quickly, prepare for the future, and optimize existing ones. Operate and reduce the cost of the entire value chain.

Recently, Infosys and ServiceNow have partnered with Carrier Global Corporation, the world’s leading provider of health, safety, sustainable and smart building and cold chain solutions, to help them achieve their goal of spin-off from the parent company UTC. Infosys Cobalt’s ESM Café helped Carrier transform IT, HR service desk, and security operations within a given time frame.