ServiceNow expands vaccine management solutions to help organizations with large-scale COVID vaccination management

Santa Clara, California-March 23, 2021 – ServiceNow (NYSE: NOW) supports the vaccination of more than 20 million people through the Now platform and vaccine management solutions, expanding its vaccination solutions to help organizations solve last-mile challenges and protect individuals on a large scale . The latest changes make it easier for individuals to schedule vaccination appointments and providers to manage vaccine inventories.

In the United States, the Biden administration has urged states to make all adults eligible for vaccinations from May 1. ServiceNow is deploying the Now platform to support states and medical institutions to convert vaccines into vaccines as soon as possible. For some organizations, it only takes a few days to deploy the Now platform and vaccine management solutions, and use ServiceNow’s workflow technology to quickly implement improvements in vaccine distribution, management, and monitoring. For example, NHS Services Scotland uses ServiceNow to quickly vaccinate Scottish residents.

Recently, Minnesota Children’s Hospital, one of the largest pediatric medical institutions in the United States, launched ServiceNow Vaccine Administration Management in just five days. When Minnesota Children’s Hospital began vaccinating caregivers and disadvantaged members of the community, as well as its own employees, it faced the same challenges as other organizations in the United States. With the new system, Minnesota Children’s Hospital reduced the waiting time from 3 hours to 20 minutes and successfully vaccinated nearly 1,400 employees, caregivers and community members within 11 hours.

“Children’s Minnesota’s mission is to be the best in providing care and support for children and their families. Currently, this also means ensuring that our vaccination process is effective and vaccinating our community as soon as possible. After all, vaccination is to get rid of The only way for this pandemic,” said the senior director of infection prevention at the Minnesota Children’s Hospital, the head of the organization’s COVID-19 incident command center, a nurse practitioner, a doctor of medicine, and CPNP. “We are happy to be able to effectively vaccinate our employees, healthcare providers and the most vulnerable patients.”

ServiceNow provides support to healthcare, government, education, and private institutions through the distribution of COVID-19 vaccines and rapid vaccinations for individuals, including:

• Department of Homeland Security facilitates vaccination of 240,000 employees Vaccine suitability inspections, communications management, and coordination of mass vaccination at the facilities of the Department of Veterans Affairs are carried out through ServiceNow.
• Het North Carolina Department of Health and Human Services (NCDHHS) Relying on ServiceNow technology as the basis for the health care provider’s command center, doctors manage vaccines and support NCDHHS employees to access the latest information about vaccination requirements and answers to vaccine-related questions.
• Outside the U.S., Scotland’s NHS national service uses ServiceNow’s Now platform serves as the digital backbone of its plan to quickly roll out vaccination plans and protect residents’ health. More than 220,000 vaccinations were booked in the first 12 hours of launching the Now platform.

More control and visibility of the vaccination plan

The latest update of the ServiceNow vaccine management solution improves the vaccination planning process for vaccinators, administrators, and doctors. It provides more insight into stocks and supports the conversion of all vaccines to vaccinations.

The new feature provides better control and insight into the available vaccine doses so that vaccine appointments are matched to inventory without losing vaccines or making unnecessary appointments. This has previously proven to be a challenge for many organizations, leading to the cancellation of waiting times and appointments. New features include:

• Ability to schedule and cancel appointments based on vaccine inventory Once the vaccine is distributed. Organizations can automatically view their vaccine inventory in real time and adjust appointments based on the number of vaccines available.
• Location-related configuration options Provide organizations with options to manage different vaccination locations, and provide specific information about inventory, availability, and appointment options for each location.

In addition, some features have been added to allow vaccinators to better control the planning process, thereby providing a better experience when booking:

• The ability to choose a specific date or time for an appointment And make an independent appointment for the second appointment. Previously, users were automatically assigned to the first available location.
• Capacity of contact center agents Make an appointment on behalf of the recipient.
• The option to make an appointment for the family will be available soonThis allows families to schedule joint appointments at the same time, instead of having to make separate appointments at different times.
• These updates will improve the experience of recipients and vaccinators as more and more people are eligible and vaccines become more widely available.

“The rapid distribution of the COVID-19 vaccine is one of the biggest workflow challenges of our time,” said Mike Luessi, Vice President and General Manager of ServiceNow Healthcare and Life Sciences. “We work closely with organizations to ensure that their vaccination efforts are successful, and as changes evolve rapidly and more vaccines become available, we add new features to our vaccine management management solution twice a month.”

ServiceNow also continues to innovate the previously launched Safe Workplace Suite, enabling governments and organizations to guide the safe return to the office. ServiceNow’s safe workplace solutions support all aspects of the safe and efficient return of governments, universities, and enterprises to the workplace.

To date, more than 1,000 organizations worldwide have downloaded the Safe Workplace application suite, with more than 12,000 installations.