Really effective digital transformation

Through some cases, Antonio Ritz Senior Manager Solution Consultation Serve immediately, Describes the role of digital transformation in company growth.

this Digital transformation It is a path, not a direct path from one situation to another. However, regardless of size and industry, the ideal final destination of every business is the same, and it is a place where you can move faster, make better decisions, and be competitive in the digital age.
CIOs play a central role in driving digital transformation and choosing the best tools and technologies to achieve change.From a technical point of view, I That is The most successful are those who build consensus and take action around automated and integrated workflows. These experts have introduced digital workflows to drive results and improve efficiency, financial performance, employee productivity and innovation.

But how do you get the most from your digital transformation project? To understand this, it is best to give examples of ethical companies.

Excellent employee experience since onboarding
The onboarding process clearly illustrates how employees can connect with multiple areas of the organization at the same time: IT, human resources, facilities, etc. This is a key aspect that can immediately affect the relationship with employees.this Supplier automation He realizes the importance of this process, so he brings together all the necessary dialogues, processes, and approvals behind the onboarding through an end-to-end workflow to make this experience enjoyable and worry-free. In this way, Automize now provides a next-generation related experience, and its process includes all aspects of onboarding, such as requesting technical equipment, creating new users, and so on.But it doesn’t stop there. A very interesting aspect is that the platform that allows this process can be used not only for its employees, but also to provide customers with services that improve the process.

Safety: Prevention is better than mitigation
Finastra is the world’s third largest financial technology company and knows that agility, innovation, integration and security are essential. This means eliminating friction in financial transactions, creating seamless operations, and integrating all systems, policies, and processes into one platform. The company used this to create a digital workflow that not only allows you to automatically assign tasks, but also supports a powerful reporting structure to confirm that tasks have been completed. This resulted in a 25% reduction in response time to vulnerabilities, and IT, cybersecurity, and other teams were able to save approximately 5,278 hours per year. The net result is a saving of approximately $350,000 per year.

Customer experience transformation
As a provider of value-added technology services, Orange Business Services (OBS) works closely with its customers and realizes that data is the core of digital transformation.
this OBS IT team It plays an important role in this regard and focuses on creating reliability, usability, simplicity and customization for each customer. In order to best accomplish this task, OBS has created a digital workflow that integrates various IT services provided to customers into one interface to provide a consistent and relaxing experience. Therefore, customers can use the portal to track any type of incident, from inception to resolution, without directly contacting Orange Business Services. This eliminates approximately 3,000 service calls per month, thereby saving time.

Focus on service, not technology
National Air Traffic Service (NATS) is the leading air traffic controller in the UK. Several years ago, a series of airport delays brought NATS into the focus of attention, and the cause of the outage was identified in outdated technology. To overcome this seriousness, NATS has adopted a zero accident culture, so it has a strong ability to prevent technical problems before they occur. This can be achieved using smart workflows that can view the status of all services related to controllers and passengers. The end result is that the resolution time for technical accidents that can prevent air traffic has dropped to less than 5 minutes.

Take back control of IT operations
Thames Water is a private utility company that has been severely tested due to its lack of real control over itself. IT infrastructure And application. For this reason, it decided to thoroughly review its IT and operating model, while avoiding letting suppliers manage the technical aspects on their behalf.
An operations and support command center backed by digital workflows has given Thames Water regained control of tools, data, governance and processes, and now allows you to view the performance of suppliers and measure their performance.

These Five examples Emphasize how visionary companies can strengthen and benefit from digital transformation. Through the digitization of work processes, organizations can improve operational efficiency and accelerate market actions, attract the best talent, and innovate products and services to attract new customers.

The benefits of digital transformation are tangible, where is your company?