ServiceNow partner Thirdera acquires Appoxio

The largest pure ServiceNow Inc. partner Thirdera LLC. announced today that it has acquired user interface developer Appoxio Technologies Inc. to expand its business operations.

The publicly traded ServiceNow provides a popular cloud platform that many companies’ information technology teams use to manage their daily work. In the past few years, the company has expanded the feature set of its platform to several other departments besides IT. ServiceNow is also used by human resources departments, corporate finance teams, and other teams in large organizations to support their operations.

Similar to other major enterprise software-as-a-service providers, ServiceNow has a large ecosystem of partner companies. These partners help companies implement ServiceNow’s eponymous platform in their operations. They help train employees to use the platform, build custom software to extend built-in functions and provide other services.

Thirdera is the largest ServiceNow partner, focusing on this platform.company Established Earlier this year, through the merger of three established ServiceNow partners. Thirdera is led by CEO Jason Wojahn, the former head of the consulting giant Accenture’s ServiceNow business. He is Credit The annual revenue exceeds 350 million U.S. dollars and the number of employees exceeds 6,000.

Appoxio, headquartered in Calgary, Canada, the company that Thirdera acquired today, is also a partner of ServiceNow. The company specifically designs user interfaces and user experience workflows for the company’s ServiceNow implementation. Appoxio stated on its website that since its launch in 2018, it has completed projects for multiple companies.

One of Appoxio’s focus areas is to help companies build self-service employee portals on ServiceNow. The ServiceNow-based employee portal can be used to provide employees with technical support articles and other information, and this information usually needs to be manually requested from the relevant department. Some companies also allow employees to perform more complex tasks in the ServiceNow portal, such as submitting service desk tickets.

In addition to interface development services, Appoxio also provides a variety of pre-packaged ServiceNow software products. The company has developed a tool that allows the IT team to receive updates on events such as application outages and track internal repair work through a mobile application. Appoxio also provides templates for building employee portals.

After the acquisition, approximately 40 Appoxio employees will join Thirdera. At Thirdera, they will become part of the newly formed business unit, and the company said it will focus on improving the user experience in the organization’s ServiceNow implementation. This unit will be called 3D.

Appoxio’s user interface design products will complement the already extensive ServiceNow lineup provided by Thirdera. The company helps train corporate employees to use ServiceNow, manage their deployments on their behalf, and develop custom applications on the platform. In addition, Thirdera offers a variety of pre-packaged software products that can automate tasks such as detecting inefficient code in ServiceNow deployments.

“As part of Thirdera, 3D will break new ground in user experience design by focusing on the integration between people and technology,” Wojahn said.

The financial terms of the acquisition were not disclosed.The deal was concluded a few months later by the company Announce Purchase another ServiceNow partner, Australian professional service provider Service Line Solutions Pty Ltd.

Photo: ServiceNow