Employees experience the next generation con ServiceNow e Qualtrics

Serve immediately, A company engaged in digital workflow, e quality Announced the establishment of a strategic partnership to enable the company to provide the next generation of employee experience and customer service by combining ServiceNow’s digital workflow and Qualtrics experience management technology in a single platform. Through the new solution, organizations will be able to leverage Qualtrics sentiment data in their customers and IT workflows to increase employee productivity and increase customer loyalty.

“Empathy is a business differentiation factor in the 21st century“. He has announced ServiceNow President and CEO Bill McDermott (Bill McDermott)“The digital world requires customized, continuous, and integrated employee experience and customer service.Cooperation with Qualtrics will help transform data into action and redefine the experience economy“.

“The success or failure of an enterprise depends on the experience they provide to customers. Experience data has become the most valuable data in any organization“. He has announced Zig Serafin, CEO of Qualtrics“The agreement with ServiceNow brings together our best capabilities and will allow companies to use data in real time, enabling an incredible employee experience“.

Feedback-driven experience opens a new era of work.

This is a positive employee experience that affects customer loyalty and employee engagement. In response to businesses that are still using siloed systems that cannot provide modern digital experiences, ServiceNow and Qualtrics can use enterprise-level feedback to achieve superior experiences and higher productivity.

As new solutions are developed, organizations will be able to integrate data about the Qualtrics experience in the ServiceNow agent workspace to visualize performance and discover key factors that increase satisfaction, and then make the most of them.

• IT experience management: Combining Qualtrics EmployeeXM for IT with ServiceNow IT service management enables organizations to link key business operations and service delivery data with employee experience feedback in a single platform. As a result, the IT team will be able to measure the effectiveness of internal technology and optimize service management processes in remote or mixed work models.
• Experience-led customer service: Through Qualtrics CustomerXM and ServiceNow customer service management, the workflow can be automatically activated based on feedback and the driving factors of customer satisfaction can be discovered to improve the effectiveness of cost/service and content.