ServiceNow and Qualtrics in the name of employee experience and customer service: ImpresaCity.it

It is a partnership between ServiceNow and Qualtrics. The purpose is to enable the company to provide a Realize employee experience and next-generation customer service by combining ServiceNow’s digital workflow and Qualtrics experience management technology in one platform, This has been a few years sap, The current ServiceNow CEO Bill McDermott (Bill McDermott) comes from the company.

Through the new solution, the company will be able to Use Qualtrics sentiment data in customer and IT workflows, Thereby increasing employee productivity and increasing customer loyalty. A positive experience can affect customer loyalty and employee engagement. Please remember one note: In response to companies that are still using siloed systems that cannot guarantee a modern digital experience, ServiceNow and Qualtrics make it possible to use feedback at the enterprise level, In order to achieve an excellent experience and higher productivity. As new solutions are developed, organizations will be able to integrate data about the Qualtrics experience in the ServiceNow agent workspace to visualize performance and discover key factors that increase satisfaction, and then make the most of them.

detailed, IT experience management Combining Qualtrics EmployeeXM for IT with ServiceNow IT service management enables companies to Link key business operations and service delivery data with employee feedback in a single platformAs a result, the IT team will be able to measure the effectiveness of internal technology and optimize service management processes in remote or mixed work models.

In addition, with SecondExperience-led customer service, Thanks to Qualtrics CustomerXM and ServiceNow customer service management, this will be possible Automatically activate workflow based on feedback And discover the driving factors of customer satisfaction, improve the cost/service and effectiveness of the content.

“Empathy is a business differentiation factor in the 21st century“,explain ServiceNow President and CEO Bill McDermott (Bill McDermott)“The digital world requires tailored, continuous, and integrated experiences.Cooperation with Qualtrics will help transform data into action and redefine the experience economy“.

“The success or failure of an enterprise depends on the experience they provide to customers. Experience data has become the most valuable in every organization“, he commented Zig Serafin, CEO of Qualtrics“The agreement with ServiceNow brings together our best capabilities and will allow companies to use data in real time, enabling an incredible work experience“.

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