Enhancements to workplace service delivery solutions provide consumer-level employee experience and optimize real estate planning to achieve productivity and flexibility in the new world of work
Santa Clara, California, July 15, 2021–(BUSINESS WIRE)–ServiceNow (NYSE: NOW) today announced the update of its workplace service delivery solutions to support employees and facility teams in an increasingly mixed work environment. Need for flexible and agile workplace service management applications. ServiceNow provides employees with a consumer-grade mobile experience to book workspaces, meeting rooms and services, and browse workplaces. For businesses, ServiceNow’s workplace service delivery solutions provide the data and insights needed to better inform real estate costs and optimization.
This press release features multimedia. View the full version here: https://www.businesswire.com/news/home/20210715005331/en/
ServiceNow® Workplace Booking Management (Photo: Business Wire)
ServiceNow’s workplace service delivery solutions address the fast-growing and urgent needs of companies and employees to reopen their offices and return to the workplace smoothly. Multi-channel, local mobile solutions can automate requests, reservations, and repairs, so employees can focus on meaningful work.
New features of workplace service delivery include:
-
The smart and intuitive reservation function in the Workplace Reservation Management application provides a consumer-level reservation experienceIn the new mixed work environment, many organizations prioritize working space hotels over fixed seats, so employees need to be able to easily book working spaces and workplace services.
Workplace Reservation Management has made it easy for employees to reserve workspaces, desks and meeting rooms. The new local mobility feature makes it easier for employees to request these spaces. These updates also improve the self-service experience for employees, as they can reserve workspaces with a single-click reservation feature. In addition, a new reminder feature suggests adding requests and services when booking, such as dining or room configuration.
-
New space utilization features in the Workplace Space Management app can help facility teams optimize real estate spending. In a mixed workplace, it is vital that the facility team must access data about space utilization in real time to effectively design the workspace and maximize real estate investment. If the facility team understands how many employees enter the workplace on a given day, month, or year, they can make more informed decisions about the layout of the office, how many buildings or floors need to be opened, and how much food and beverages should be provided. Workplace cleaning schedule.
With new space utilization features, the Workplace Space Management application provides a single solution for the facility team to measure and define flexible or permanent spaces, and eliminate old spaces to optimize the company’s real estate portfolio.
-
The enhanced functionality of the Workplace Space Mapping application allows better wayfinding throughout the office. Many employees returning to the office may be unfamiliar with the new office layout, while other employees who joined during the pandemic have never set foot in the office. New map enhancements can help employees find permanent or reserved work spaces, find and reserve meeting rooms or work spaces near the team, and easily navigate their work parks.
IDC Research Manager Juliana Beauvais said: “The organization quickly realized that work is no longer just a place, but an activity, accelerating the need for digital transformation.” “Future work will be mixed and distributed. The company needs to automate the entire The company’s complex workflow to increase productivity and enhance the employee experience.”
Since the beginning of the pandemic, ServiceNow has been at the forefront of COVID response, with an emergency response app released in March 2020 to help ensure business continuity, and a safe workplace kit in May 2020 to manage the health of employees And safety. With Workplace Service Delivery, ServiceNow is driving a new world of work by providing workflows that support flexible and agile ways of working.
Blake McConnell, senior vice president of employee workflow products at ServiceNow, said: “The pandemic has accelerated the company’s digital transformation efforts because they want to create a great experience for employees and customers.” “Now, companies need to take advantage of it. They are investing in digital transformation as they plan to return to the workplace to increase employee productivity and support hybrid workplaces.”
COVID Promotes ENMAX’s Digital Transformation Journey
Although the Canadian-based power company ENMAX has been undergoing digital transformation for many years, COVID has forced the company to develop a strategy. ENMAX has developed a four-phase plan to respond to COVID, including a Reaction stage Enabling people to work safely from home, Adjust phase Achieve a partial, safe return, and Adaptation phase, Which extends the time spent working at home while ensuring that key field workers can work safely in the office or on-site.
In this process, ENMAX used ServiceNow, including workplace reservation management and virtual agents, to securely manage workplace reservations for more than 2,200 employees and contractors.
The fourth and final stage, Early stage, Will use ServiceNow as a platform to promote the digital transformation of the entire enterprise and realize the workplace of the future.
ServiceNow uses workplace service delivery to define a new world of work
As ServiceNow returns its employees to the workplace, workplace service delivery and safe workplace kits are critical to supporting a safe, frictionless return.
ServiceNow will use Workplace Service Delivery to help manage its dispersed workforce and define a new world of work for its employees. Starting from Workplace Reservation Management, it will help employees reserve desks, conference rooms and other workplace services, as well as Workplace Case Management and Workplace Visitors. manage. In the future, Workplace Space Mapping will enable employees to access interactive floor maps to view the office layout.
It is estimated that once all ServiceNow offices are fully operational, Workplace Reservation Management has the potential to save ServiceNow employees and the workplace service team a total of 109,000 hours per year.
Availability and additional information
-
Workplace Reservation Management and Workplace Space Management enhancements are expected to be launched in the third quarter.
-
Enhancements to workplace space mapping are now available.
See how ServiceNow works with Microsoft Windows 365 Simplify mixing and provide a powerful end-to-end employee experience:
Read more about how ServiceNow and Microsoft are working together to change the employee experience and improve business outcomes:
Use of forward-looking statements:
This press release contains “forward-looking statements” regarding expectations, beliefs, plans, and intentions related to the enhancement of the Workplace Service Delivery solution. Such forward-looking statements include statements regarding the expected performance and benefits of such enhancements. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on potentially inaccurate assumptions that may cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties become reality, or any assumptions prove to be incorrect, our results may differ materially from the results expressed or implied by our forward-looking statements. We do not undertake and do not intend to update forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statement include, but are not limited to: (i) delays and unexpected difficulties and costs in providing certain improvements; (ii) the duration of the COVID-19 pandemic Or changes in severity. The documents we file with the US Securities and Exchange Commission from time to time contain more information about factors that may affect our financial and other results.
About current service:
ServiceNow (NYSE: NOW) is building a world of work to work better for people. Our cloud-based platform and solutions provide digital workflows to create outstanding experiences and release productivity for employees and businesses. For more information, please visit: www.servicenow.com.
© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names and logos may be the trademarks of the respective companies with which they are associated.
View the source version on businesswire.com: https://www.businesswire.com/news/home/20210715005331/en/
Contact person
Media relations
Teresa Ianni
[email protected]
#ServiceNow #solutions #transform #mixed #work #helping #offices #reopen #smoothly
More from Source