Samsung SDS ServiceNow signs a cooperation agreement to strengthen cloud-based business cooperation: case story

▲ From left, Service Now CEO Bill McDermott, Samsung SDS CEO Hwang Seong-woo, Service Now Korea CEO Kim Gyu-ha took a group photo at the signing ceremony © Inside the case

[사건의내막/ 박연파 기자] = Samsung SDS announced the signing of a strategic partnership with ServiceNow in the United States to expand its cloud-based digital transformation (DT) business.

ServiceNow is a global digital workflow leader, providing a better working environment, focusing on IT Service Management (ITSM) solutions based on the Now platform.

Through this agreement, in addition to the consulting, construction and operation services of the ServiceNow Now platform, Samsung SDS will also support the digital transformation of enterprises through links with various industry-specific solutions such as Brity RPA and chatbots. In particular, Samsung SDS plans to expand its business to Samsung affiliates and external customers by ensuring a “standard model” that optimizes the company’s common tasks.

In addition, the two companies will strengthen cooperation in new digital technologies such as natural language understanding (NLU) and artificial intelligence (AI) to jointly explore global business opportunities. In addition, we plan to continuously monitor the implementation of this agreement while operating a regular consulting agency.

Kim Gyu-ha, CEO of ServiceNow Korea said: “Through cooperation with Samsung SDS, we will accelerate the digital innovation of our customers and increase their technology investment by providing the expertise of the two companies, professional domestic teams and modern workflows. Business value platform.”

Seok-Rip Kang, Vice President of IT Innovation Business Unit at Samsung SDS, said: “Through this strategic partnership, we will actively support customers’ digital transformation and expand global cloud-based solutions and services.”

[email protected]

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Samsung SDS ServiceNow signs a partnership to strengthen cloud-based business cooperation

We plan to expand our business to Samsung affiliates and external customers

[Introduction of the case/ Reporter Park Yeon-pa] = Samsung SDS announced the signing of a strategic partnership with ServiceNow in the United States to expand its cloud-based digital transformation (DT) business.

ServiceNow is a global digital workflow leader, providing a better working environment, focusing on IT Service Management (ITSM) solutions based on the Now platform.

Through this agreement, in addition to the consulting, construction and operation services of the Service Now Now platform, Samsung SDS will also support the company’s digital transformation through links with various industry-specific solutions such as Brity RPA and chatbots. In particular, Samsung SDS plans to expand its business to Samsung affiliates and external customers by ensuring a “standard model” that optimizes the company’s common tasks.

In addition, the two companies will strengthen cooperation in new digital technologies such as natural language understanding (NLU) and artificial intelligence (AI) to jointly explore global business opportunities. In addition, we plan to continuously monitor the implementation of this agreement while operating a regular consulting agency.

Kim Gyu-ha, CEO of ServiceNow Korea said: “Through cooperation with Samsung SDS, we will accelerate the digital innovation of our customers and increase their technology investment by providing the expertise of the two companies, professional domestic teams and modern workflows. Business value platform.”

Seok-Rip Kang, Vice President of IT Innovation Business Unit at Samsung SDS, said: “Through this strategic partnership, we will actively support customers’ digital transformation and expand global cloud-based solutions and services.”

[email protected]

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