ServiceNow, a leader in digital workflow that provides a better working environment, has expanded its partnership with Microsoft and announced a new strategic integration solution focused on safe operations.
About ServiceNow, Inc.
ServiceNow, Inc. is a leading company in the field of IT Service Management (ITSM). The main goal is to maximize IT work efficiency by automating and manual IT work interface and simplifying the creation of IoT applications such as mobile devices. With the advent of the cloud computing era, it plays a role in efficiently organizing IT tasks, which are becoming a huge burden every day, such as managing complex IT data and increasing the requirements of each employee. This is called an IT workflow (IT workflow) task.
Currently, ServiceNow is the holder of the ITSM market share, with an unparalleled market share (M/S 51%), and its competitors include Atlassian and BMC Software. Based on the IT workflow competitiveness, it is recently expanding into the field of customer management (customer workflow). Perform customer-related IT tasks such as customer center, Q&A, and customer information management. The company provides products for multiple industries including healthcare, education, public government and financial industries. Six of its top 10 clients are US government agencies. It ranked first in Fortune magazine’s list of the 100 most innovative companies in 2018.
ServiceNow Flagship Annual Digital Experience Conference K21 (Knowledge 2021)
The announcement was announced on Knowledge 2021 (K21), which is ServiceNow’s flagship annual digital experience conference for the customer, partner, and developer community. The new integrated solutions in the ServiceNow Security Operations Solution Suite include Microsoft Azure Sentinel, Microsoft Threat & Vulnerability Management, Microsoft Teams, and Microsoft. This includes Microsoft SharePoint. This integration will enable the security operations team to make more informed decisions in security areas including planning, management, and incident response.
During the COVID-19 outbreak last year, cyber attacks against major businesses, governments, and critical infrastructure have increased significantly. In addition, it has been revealed that different independent security solutions are inefficient for the security operations team to effectively detect, investigate, and respond to the rapidly increasing security threats. This not only wastes time and resources, but also speeds up incidents and leads to large-scale violations.
ServiceNow named a leader by Gartner software asset management tools
According to Gartner, as companies increasingly use cloud services such as SaaS, OT, and industrial control systems (ICS), environments become more interconnected, employees are more dispersed than ever, and security operations require attention to threats and attacks. Analysis believes that the scope is gradually expanding.[1] Now Platform is built on a single platform, a single data model, and a single architecture, breaking the silos caused by non-collaborative solutions and accelerating this process through Microsoft’s new integrated security operations solutions.
Lou Fiorello, Vice President and Head of Security Products at ServiceNow, said: “About 80% of Fortune 500 companies use the ServiceNow platform.” They realize the importance of implementing and leveraging the business environment and the automation of workflows throughout the enterprise in real time. This powerful new integrated solution integrates Microsoft’s security products into the ServiceNow security operations ecosystem, helping security teams get the context they need to prioritize and respond to security incidents faster and more effectively than ever before. Do it,” he said.
Eric Doerr, vice president of Microsoft Cloud Security, said: “With the rise of cyber attacks, the real competition is how to deal with cyber attackers and national threats. Through this integration, customers can gain cross-system visibility and automate security workflows. And quickly respond to incidents to create a safer environment for all users.”
Support intelligent decision-making across security planning, management and incident response
As organizations adapt to a mixed work environment, fully implemented automated security solutions can save millions of dollars. In fact, a healthcare company that uses ServiceNow’s secure operations features made $2.4 million in three years.[2] The integration of Microsoft Azure Sentinel and ServiceNow Security Incident Response (SIR) enables early detection of security incidents and avoids customer impact through automated knowledge and evidence sharing.
By establishing a central platform for detection and response, reducing the burden on security operations teams, and reducing potential errors through end-to-end automated incident response workflows, it simplifies the entire process of investigation, management, and response. This approach provides security operations teams with a single, enhanced view of their security posture, providing them with critical information and context, speeding up threat investigations and reducing overall response time.
Edgile Risk and Security Partner Brian Rizman said: “As COVID-19 accelerates cloud use, cloud-native security information and event management (SIEM) is being implemented to support remote workforces while improving security conditions.” Start using Microsoft in areas that need it Azure Sentinel. “Enterprise customers view the ServiceNow security incident response solution as a strategic platform that supports scalable data and workflow for their security, risk, and IT tools. As a long-term partner of ServiceNow and Microsoft, Agile will enhance operational flexibility and cost savings through this integration. “
ServiceNow and Microsoft’s security operations integration
(1) Integration with Microsoft Teams for critical security incident management(Function of ServiceNow Security Incident Response Solution): This feature can automatically set up a dedicated Teams channel and simplify and improve collaboration on critical security incidents by sharing collaboration and chat activities in the history of major security incidents.
(2) Integrate with SharePoint for major security incident management(Function of ServiceNow Security Incident Response Solution): It automatically creates a SharePoint folder structure to centralize the evidence collected by the team when a critical security issue occurs. The deliverables from multiple incident response teams are integrated to understand critical security incident records.
(3) Integration of ServiceNow Vulnerability Response with Microsoft Threat and Vulnerability Management: Through the use of assets and business context to prioritize vulnerabilities and promote remediation workflows, to provide asset information, vulnerabilities, and recommendations. Recovery information owners can use pre-populated solution details to resolve the most risky projects and improve the security posture of their organization.
Azure Sentinel and Microsoft threat and vulnerability management integrated solutions are expected to be fully launched in June 2021. The Microsoft Teams and SharePoint integration solution will be available in limited quantities starting in June 2021 and will be fully rolled out later this year.
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