ServiceNow: More powerful machine learning and artificial intelligence capabilities

ServiceNow launches Quebec to provide companies with the digital tools needed for disruptive workflow changes

Serve immediately gift Quebec, The latest version of the Now platform. The new version introduces more powerful AI features and tools for developing low-code applications, enabling companies to innovate quickly, realize value, increase productivity, and provide a great experience. Companies are fundamentally changing the way they operate and deliver digital transformation, and now platforms can achieve the right speed, agility and flexibility to enable them to create the future of work.

Approximately 80% of Fortune 500 companies and thousands of organizations worldwide rely on the Now platform to protect revenue, maintain business continuity, maintain productivity and security, and provide excellent experiences for their customers and employees. As organizations plan to support a long-term dispersed workforce, workflows that provide an excellent experience across different fields and functions become critical. In addition, digital investment has reached the highest level. According to IDC, global digital investment will exceed US$7.8 trillion by 2024.

Market leaders such as Nike, Adobe, Deutsche Telekom, Logitech and Medtronic use the Now platform to accelerate their digital transformation through innovation, agility and productivity.

“Today’s market is becoming increasingly competitive, and organizations all over the world are changing rapidly, adopting new distributed work models, and creating new operating methods in a flexible and digital way through workflow.” He has announced Chirantan “CJ” Desai, Chief Product Officer, ServiceNow“Organizations rely on the Now platform to provide digital enterprise workflows, create new business models, increase productivity, and achieve outstanding customer and employee experiences in every operating environment. This new version of the Now platform further enhances the indispensability that businesses need today. An indispensable digital tool.”

“As companies move from emergency response to long-term management, distributed labor becomes the norm, and organizations accelerate digital transformation efforts and invest in technologies that promote continuity and agility.”He has announced Philip Carter, IDC Group Vice President, Chief European Analyst and Head of Technical Research at WW C-Suite“The ability to provide employees and customers with an end-to-end digital experience will become a key feature of success. Many companies are now looking for a unified technology platform that can connect systems, silos, and processes to achieve a typical connection model for digital organizations.”

The revolution in low-code workflows

ServiceNow adds Creator Workflows to its IT and employee and customer workflow portfolios, bringing the power of automation to enterprises, enabling anyone, regardless of technical level, to quickly create applications.

Creator Workflow includes ServiceNow’s low-code development tools, App Engine, and IntegrationHub, which enable organizations to transform old manual processes into modern digital workflows. With the Quebec version, ServiceNow introduced new products in Creator Workflow, allowing developers of all technical levels to quickly create workflow applications:

• Application Engine Studio: Accelerate large-scale application development through an intuitive guided low-code development environment, easy to use even for people without coding experience
• App Engine template: Provides access to pre-built workflows, so you don’t need to build applications from scratch

Low code is becoming more and more strategic. According to Gartner, “By 2024, low-code application development will account for 65% of application development activities.”².

For example, multiple organizations including St. Jude Children’s Research Hospital and the City of Los Angeles have used App Engine to create customized end-to-end workflows that allow them to focus on providing basic services to patients and customers. The COVID pandemic.

With the release of the Quebec version of the Now platform, ServiceNow can help organizations become more flexible and take advantage of new ways of working. By using a unified platform and data model, companies can continuously monitor and optimize business processes, proactively identify and avoid bottlenecks, and enable employees to work in an increasingly decentralized manner when they return. The interior has become the choice of some people.

Three additional workflow solutions include:

• Process Optimization: Allow IT and customer service to create and improve the underlying processes that drive the workflow, and proactively identify and avoid traffic jams, and promote the resolution of key issues
• Workforce optimization-Provide working space for IT and customer service managers to help optimize productivity.Real-time monitoring of agent work efficiency, workload and cross-channel KPIs in the work area to improve customer experience
• Engagement messenger: Extend self-service functions to third-party portals, realize search through artificial intelligence, knowledge management, case and virtual agent interaction, thereby improving customer satisfaction

Machine learning and local artificial intelligence solutions to improve organizational resilience and productivity

The Now platform released in Quebec enables companies to increase productivity through native AI capabilities. In addition to the need for rapid innovation and large-scale deployment, organizations must also provide consumer-grade digital tools to increase the productivity of distributed labor. New features to improve productivity include:

• ITOM predictive AIOps: Anticipate critical issues before they become more serious and help organizations resolve them automatically
• Virtual agent-Through the end-to-end conversation experience supported by AI, accelerate the realization of value through guided settings, suggestions and incident resolution
• Artificial Intelligence Search: Provide employees and customers with a consumer-like search experience, at the appropriate time and in your own search window in the service portal, provide relevant and personalized information through mobile devices or through virtual agents

Provide an outstanding employee experience for the new world of work

ServiceNow continues to create an outstanding employee experience, helping employees find answers and meet their needs throughout the enterprise, from human resources to IT to law.In addition to providing consumer-level research through AI search, ServiceNow also announced new innovations that help companies increase employee engagement, such as General request, Which allows agents to collaborate and transfer work orders to various departments, while at the same time informing employees of the status of the request, without the latter having to worry about having to monitor or solicit the process.