Paris, running ServiceNow in accordance with the “new normal”

The emergency phase in the first half of 2020 significantly emphasized the need for remote collaboration between subjects belonging to the same organization or connected in a business network.From an IT perspective, this translates to mandatory acceleration Digitization processThis also represents this period of caution, returning to a normal state. Many people define it as “new” to emphasize that certain aspects are destined to continue over time.

I need to automate as much as possible Business workflow As a result, it has become one of the main topics on the IOC’s agenda involved in reviewing priorities related to digital transformation, which will enable such Current service, Not surprising for the new version Paris Your Now platform:The Covid-19 pandemic highlights weaknesses and silos in company value chainsThe company’s senior vice president and general manager of Europe, Middle East and Africa, Paul Smith said.When you have multiple systems focused on one task (sales, human resources or financial services), it is impossible to be agile.We want to act as a bridge between many platforms that exist in reality today“.

The new version aims to provide support for companies that must adapt to current work practices, and proposes six new products to enhance Service management The relationship between organizations, that is, the relationship between IT and employee workflow, also includes customer-oriented workflow.

The first novelty stems from the Fairchild Rs And towards Business continuity. The solution has appeared as an application, but it has now been completely rewritten. It has the ability to identify risks, determine recovery goals, create specific recovery plans based on different scenarios, and test during event simulations.

In addition, if ServiceNow releases Software asset management For the IT team, this component is now also added hardware, Precisely in order to help the company cope with the complexity of the pandemic in the location of the company’s resources:This is a challenge comparable to the supply chain“, explained Chris Pope, Vice President of Innovation, ServiceNow. “More planning skills are required. This requires first understanding your assets, where they are located and how to quickly replace them when needed“.

Chris Pope, Vice President of Innovation Services

Paris also targeted law Department the company. The purpose is to simplify the workflow, such as the contractual workflow, and integrate with third-party solutions:We don’t want to be a repository for document management“The Pope specifies,”But our goal is to manage the process around document production“.

Three new vertical biases have been added to the ServiceNow product, aimed at Financial ServicesService management and network performance management Telecommunications company.Complete picture Automation designer, This feature integrates visualization and collaboration tools to create complex workflows, and is mainly targeted at customer service and human resources departments.