ServiceNow, a new version for managing processes in the Covid economy

L’Covid-19 emergency It puts pressure on companies around the world, forcing them to make rapid organizational changes. Current service As the launch arrives on time Paris,The latest version Platform now (The solution for process digitization and optimization) is expected to improve the company’s resilience and agility in the anti-crisis function.

Digital transformation overcomes emergencies

“2020-emphasized Paul Smith, ServiceNow’s senior vice president and GM EMEA made the opening speech at the press conference of the new product launch-the company must be prepared to face rapid and huge changes.Today’s transformation is no longer just a buzzword, but Imperative The organization must follow in order to survive and respond to the new situation imposed Cooperative economy“.

Smith said that with its unique features, the Now platform provides enterprises with the tools they need to overcome crises: First, it is a Single solution Used for workflow management, it contains a series of functions in a single architecture and provides consistent data management methods; moreover, it guarantees High level of scalability Meet a variety of changing needs, and make changes with sufficient response speed.

“The Coronavirus emergency-Smith continued-hit International Olympic Committee The challenge with a higher strategic role than in the past and today is to get the workforce to resume work in a safe, efficient and consistent manner. “

Emerging technologies as the cornerstone

Innovative technology is the globally recognized cornerstone to overcome the impasse (IDC It is estimated that although 45% of companies are in recession, 64% of companies worldwide are currently considering adopting emerging solutions. ServiceNow’s goal is to provide a platform to support business strategies to successfully address the consequences of the pandemic. Remote work All agree Back to the workplace Habitual

The innovation introduced in Paris is actually developed under the impetus of some guiding principles: hope to provide companies with a greater degree of innovation elasticity; Committed to achievingStaff experience Rich and seamless geographically distributed teams; ideas that can be delivered quickly by any organization Digital Customer Service.

The ServiceNow proposal has convinced a number of leading multinational companies to use the platform of American software companies to accelerate their digital journey.In fact, the panel contains high-sounding names, such as Microsoft, enlarge, Adobe, Uber, Accenture E Deloitte.

All news in the latest version

Enter technical details, Paris introduction You are a brand new product And some new features that allow you to: A better digital experience Improve employee productivity and customer loyalty; use the following components to manage and automate workflow artificial intelligence; Optimize IT resources, processes and costs.

In particular, three horizontal solutions were launched for the following products: Business continuity management (Aims to automatically analyze the impact on company activities and develop business continuity plans),Hardware asset management (In order to better control IT resources throughout the life cycle, but also track inventory and related economic details in order to make more informed purchasing decisions), Legal service provision (To support the legal department to understand the process without changing the email and phone).

The news also covers Special offers for vertical industries,versus Accenture E Deloitte; Specifically, these are for Financial Services Business (Allow banking institutions to link and digitize front, middle and back office activities), Telecom Service Management (This allows you to optimize your view of the customer’s situation and provide better help services, thereby minimizing costs); Telecom network performance management (This will return a detailed view of network performance, aggregate data from different monitoring systems, and possibly analyze incidents and resolve critical issues in a timely manner).

Further innovation involves the strategic role of partners in supporting companies struggling to cope with digitalization and workflow optimization. ServiceNow has announced Microsoft E TeverioAnd new ServiceNow Service Graph Connector Program, It helps customers simplify internal processes by connecting new and old tools.