ServiceNow embeds workflow in Microsoft Teams

ServiceNow embeds local workflow in Microsoft Teams to realize self-service, case resolution and service agent collaboration.

Microsoft has just launched its Ignite virtual meeting, and ServiceNow’s efforts have just released the Now Platform in Paris. Microsoft announced a series of products, roadmaps and services.

ServiceNow outlines the following integrations:

• Through ServiceNow, employees will be able to submit requests, receive updates on work in progress, take action based on notifications and chat with virtual agents, and connect from within Microsoft Teams.
• Collaboration between ServiceNow IT service management departments will be available.
• Agents can start the team to collaborate with peers and other agents and push event updates. Teams Meeting scalability will integrate ServiceNow workflows and resolve events in meetings.

The collaborative integration between ServiceNow and the Microsoft team follows the connection between Microsoft Azure and ServiceNow Cloud Insights and ServiceNow Software Asset Management and Microsoft Azure Active Directory.

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