Accenture and ServiceNow create business groups dedicated to helping organizations transform their work

Accenture and ServiceNow have established a new business unit to help customers in the public and private sectors accelerate their digital transformation and better respond to today’s dynamic operational challenges. The Accenture ServiceNow Business Group represents the multi-million dollar investment of the two companies over the next five years.

The goal of this group is to help companies and institutions quickly develop their organizational processes and make all the benefits of technology investments possible by adopting digital workflows that provide customers and employees with modern and personalized experiences. This includes enhancing the capabilities of employees and customers through self-service and remote work plans to provide greater flexibility, mobility and more options.

By using the workflow provided by platform technology to build a more modern workplace, organizations can better coordinate business needs, meet customer needs, promote employee engagement, meet productivity expectations and actually optimize workplace expenses.

Together, Accenture and ServiceNow will first provide customers in the fields of telecommunications, financial services, government, manufacturing, healthcare and life sciences with accelerated digital transformation plans. Work process innovation will focus on employee engagement, customer service and operations, artificial intelligence for IT operations, and security and risk. In the future, more solutions divided by sector will be developed.

With the support of approximately 8,500 qualified Accenture professionals from ServiceNow, the new team brings together professionals from these two organizations who are engaged in conversion workflows and platform development, marketing, sales and business development in several priority areas Expertise. The group will develop advanced industry solutions for specific activities, aiming to provide customers with large-scale tangible results.

For example, Boehringer Ingelheim, a leading research-focused pharmaceutical company with more than 51,000 employees, is a customer of Accenture and ServiceNow, using ServiceNow technology and Accenture services to create a seamless and global experience for employees. Customers, similar to what they are used to in their personal lives.

The company also cooperates to provide services to government agencies. Earlier this year, Accenture Federal Services Agency (AFS) announced a service order to use ServiceNow to drive transformation and help the U.S. Department of Veterans Affairs (VA) modernize its administrative service management and IT functions. End-to-end digital.

AFS will work with VA through the Now platform to automate its manual workflow and introduce applied intelligence (AI) and machine learning capabilities, so that department employees can focus on more complex tasks for veterans.

Accenture’s use of ServiceNow is of strategic significance and can achieve customer-scale innovation. As a ServiceNow customer, the company uses ServiceNow’s workflow to promote employee engagement, process invoices, manage assets, implement artificial intelligence in IT operations and provide general services . Accenture recently provided its Now Mobile app to more than 500,000 employees.