Accenture and ServiceNow have established a business group that will seek to help private and public sector customers accelerate their digital transformation.
The two companies plan to invest millions of dollars in the Accenture ServiceNow business group over the next five years. Accenture announced last month that its Accenture Cloud First Group (Accenture Cloud First Group) made a $3 billion investment, which will promote cooperation with cloud platform vendors.
Adam Burden, Accenture’s North American technology leader and chief software engineer, called the business group “the first relationship between ServiceNow and integrators.”
This investment is the latest result of the joint efforts of the two companies. In January 2020, ServiceNow launched the “Industry Solution Strategy” and identified Accenture as its main launch partner for products in the telecommunications industry. Burden pointed out that as part of this strategy, ServiceNow delivered its first set of products in September 2020. He said that the establishment of the new business group “enhanced the company’s long-term strategic partnership” to support mutual customers across regions and industries.
In fact, these companies will initially provide industry products and services in financial services, government citizen services and telecommunications. Burden said: “In the future, other industry solutions will be developed.”
The business group will also focus on what Burden calls “domain solutions and services.” In this area, the company will provide employee engagement, customer service and operations, AI for IT operations, and security and risk assets.
Burden said that industry-specific products and services will be exhibited in more than 100 Accenture Innovation Centers around the world.
The business group’s investment will also focus on expanding Accenture’s ServiceNow business and geographic coverage. Burton said that Accenture will focus on developing talent, with ServiceNow’s Certified Master Architect program and other emerging certifications as the goal. The certified chief architect is an elite level certification program.
For the international market, Accenture will continue to expand its ServiceNow business in rapidly growing theaters (such as Latin America, Northern Europe, and Asia Pacific).
In addition to deploying ServiceNow for customers, Accenture also uses the software internally for other use cases such as employee engagement, invoice processing, and asset management. ServiceNow is also part of Accenture’s internal technology integration strategy.
In the past few years, Accenture has continuously enhanced its ServiceNow capabilities and acquired companies from all over the world to expand its consulting skills on the SaaS platform.
In COVID-19, data, analysis and artificial intelligence have been improved
A report by Gartner and consulting firm West Monroe Partners pointed out that data, analysis and AI are among the technologies that help companies adapt to the COVID-19 pandemic.
Gartner said this week that organizations are collecting employee behavior data through technologies such as sensors and computer vision to determine compliance with mask requirements and other health protocols. The market research company refers to this data collection and analysis as the Internet of Behavior (IoB), which is one of the nine strategic technology trends it has identified in 2021.
Gartner’s Technology Trends report states: “IoB can collect, merge, and process data from many sources, including: business customer data; citizen data processed by public departments and government agencies; social media; public domain deployment of facial recognition; and location tracking. “.
West Monroe, a Chicago-based business and technology consultant, also focuses on data and analysis in the COVID-19 environment. 57% of the 150 senior executives surveyed by the company believe that the data/analysis platform is an emerging technology they are trying to deal with the COVID-19 pandemic and recession.
This category ranks first among other emerging technologies, followed by artificial intelligence and machine learning-21% of respondents each mentioned these areas.
At the same time, Gartner lists AI engineering as the top technology in 2021. AI engineering makes AI a part of DevOps and will promote the performance and scalability of AI models.
Supreme Network Expands Partner Strategy
Before this week’s Extreme Virtual Partner Conference 2020, the supplier’s chief revenue officer Joe Vitalone outlined the areas of channel focus.
Vitalone said that Extreme is investing to enable its partners to migrate the company’s customer base from earlier products to its latest cloud-based technology. As part of the effort, Extreme is committed to expanding the geographic coverage of its channel alliances and partners on a global scale. In addition, he said that Extreme is seeking new market channels, including consultants.
Vitalone pointed out that Extreme’s recently launched consultant contact program is aimed at architects and engineers who work hard at the front end of the sales process. It not only regulates and recommends Extreme suppliers, but also recommends partners. He said that Extreme hopes that by the end of the company’s 2021 fiscal year, which begins on July 1, more than 1,000 consultants will sign up to participate in the program.
At its partner event, Extreme announced that it has integrated Bluetooth and Bluetooth Low Energy intrusion prevention functions into its wireless intrusion prevention system Extreme AirDefense.
Other news
- Cognizant, a professional services company based in Teaneck, New Jersey, is currently continuing its acquisition method and agreed to purchase Bright Wolf, an industrial IoT expert. The transaction will be Cognizant’s eighth acquisition this year and is expected to be completed in the fourth quarter of 2020. After the transaction is completed, Bright Wolf personnel will provide the core of the IoT Innovation Lab in the Raleigh-Durham area of North Carolina. To know.
- A joint study conducted by NTT Data Services and the Oxford School of Economics showed that the head of the organization “greatly underestimated” the ethical challenges of artificial intelligence. The study found that 12% of executives and 15% of employees surveyed believe that AI will collect consumer data in an unethical way. In addition, 13% of executives and 19% of employees surveyed said that artificial intelligence will discriminate against minorities.
- 1Path, a technical service provider based in Atlanta, is expanding its security system installation and maintenance team, employing dozens of people in 80 cities. The company said that additional security personnel will meet the needs of 1Path’s business partners, including AT&T and Guardian Protection Services. These partners are facing regulatory pressure to replace 3G-based security systems by 2022.
- In the United Kingdom, Lemongrass Consulting, a consulting and management services company, was rated as a provider in the “cloud hosting” and “cloud support” categories of Crown Commercial Service’s G-Cloud 12 framework. This is the third consecutive year that lemongrass has been listed on the procurement platform. Other suppliers include Accenture, Cognizant, Deloitte and PricewaterhouseCoopers. The role of Crown Commercial Service is similar to that of the US General Services Administration, which runs Schedule 70 for IT.
- Cloud publisher Pax8 joined the channel plan of cloud communication platform provider 8×8 Inc.. Pax8 is providing an 8×8 open communication platform for US partners. 8×8 regards Microsoft Teams’ 8×8 Voice as an “important partner opportunity” stemming from company relationships.
- Earthling Security, a managed security service provider (MSSP) based in Tysons Corner, Virginia, is providing Federal Risk and Authorization Management Program (FedRAMP) assistance to Respond Software, a cybersecurity investigation automation company based in Mountain View, California. As a recommended third-party evaluation organization for FedRAMP authorization procedures. At the same time, Respond Software has signed a contract with Earthing to become an MSSP partner.
- As expected, Datto started an IPO this week under the ticker symbol “MSP”. Industry executives said they believe this move will not necessarily lead other backup vendors to follow suit.
- Radware, a network security and application delivery solution provider based in Mahwah, New Jersey, has initiated a two-tier partnership program. Channel companies are designated as “selected” or “primary” partners, and benefits are assigned to each level. The program’s features include free online partner training for sales and technical personnel, cost-reduced classroom training, and marketing support such as co-branded content and events.
- D&H Distributing, a distributor based in Harrisburg, Pennsylvania, said that since the team was relaunched at the end of 2019, the number of partners using its solution support team has tripled. The company cited ProAV, e-sports, distance networking, distance learning and digital security.
- Ivanti Wavelink, the supply chain business unit of Ivanti Salt Lake City, announced its strategic alliance plan, which aims to create an ecosystem of hardware and equipment manufacturers, ISVs and other technology partners.
- New York-based HYPR launched a partnership program around its identity verification platform. The program made its debut with 30 partners, including distributors, system integrators, and technology partners. The company’s “Speed Partner Program” aims to help partners provide their true password-free services directly to corporate and government customers.
- OpsRamp, an AIOps supplier based in San Jose, California, has signed three partnerships in the UK: Kedron, Tactile Technology and Maple Networks in the UK. These vendors stated that these companies will resell and/or use OpsRamp to manage client environments. OpsRamp adjusted its channel strategy in 2019.
- SkyKick, a Seattle-based cloud automation and management software provider, has released automation applications for IT service providers. SkyKick describes its Cloud Manager product as the company’s next generation of no-code/low-code automation, workflow and management applications.
- Denver-based enterprise usability software provider Axcient has appointed Phillip Seigenfeld as the head of the partner. The company sold to MSP also appointed chief revenue officer Charles Tomeo. US Vice President of Sales Tim Sheahen (Tim Sheahen); OEM and Licensing Director Jim D’Espinosa.
Market share is a summary of news released every Friday.
Other reports by Spencer Smith.
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