Accenture and ServiceNow have established a new business unit to help private and public sector customers accelerate their digital transformation and better respond to today’s dynamic operational challenges.
The Accenture ServiceNow business group will invest millions of dollars in the two companies over the next five years. The Accenture ServiceNow business team will help organizations rapidly develop organizational processes and unlock the full value of technology investments by adopting digital workflows that provide modern and personalized customer and employee experiences. This includes enhancing the capabilities of employees and customers through self-service and remote work programs that provide greater flexibility, mobility, and choice. By using platform-driven, technology-based workflows to build more modern workplaces, organizations can better balance business needs, meet customer needs, increase employee engagement, deliver productivity expectations, and achieve workplace cost optimization.
Accenture CEO Julie Sweet said: “By further strengthening our strategic alliance with ServiceNow, we will enable our customers to embrace change more quickly.” “By migrating to the cloud, they can reimagine their operations, Skilled employees and become more sustainable. Working with ServiceNow to automate complex processes and create better experiences across the industry, we will help organizations provide greater 360-degree value to everyone, their customers , Employees, shareholders, partners and communities benefit.”
Bill McDermott, Chief Executive Officer of ServiceNow, said: “The leader of every organization knows thatday Century’s technology is too slow, too isolated, and too trapped in the status quo to meet the ever-changing digital needs of today’s employees and customers. Now we need speed, agility and flexibility. Our partnership with ServiceNow and Accenture brings together a world-class team, expertise and modern workflow platform to accelerate the digital transformation of every organization.The Accenture ServiceNow business group will help each organization become 21ST Digital business of the century. “
The Accenture ServiceNow business group will provide customers with solutions and services in industries and specific areas. Accenture and ServiceNow will jointly help customers in the fields of telecommunications, financial services, government, manufacturing, healthcare, and life sciences accelerate their digital transformation plans. Work process innovation will focus on employee engagement, customer service and operations, artificial intelligence for IT operations, and security and risk. Solutions for other industries will be developed in the future.
Accenture has approximately 8,500 ServiceNow skilled technicians. With the support of these two organizations, the new team gathers professionals from the two organizations to transform their workflows in many priority industries as well as platform development, marketing, sales and business. Have expertise in development. The business group will develop advanced industry and domain-centric solutions aimed at providing tangible and positive results for large-scale customers.
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