Multi-million dollar investment new Accenture ServiceNow business group will accelerate and expand the delivery of mission-critical digital workflow solutions
Accenture (NYSE: ACN) and ServiceNow (NYSE: NOW) have established a new business unit to help private and public sector customers accelerate their digital transformation and better respond to today’s dynamic operational challenges. The Accenture ServiceNow business group will invest millions of dollars in the two companies over the next five years.
In the COVID-19 era, organizations are under greater pressure than ever. They need to innovate faster, reduce costs, increase productivity and meet customer needs. The Accenture ServiceNow business team will help organizations rapidly develop organizational processes and unlock the full value of technology investments by adopting digital workflows that provide modern and personalized customer and employee experiences. This includes enhancing the capabilities of employees and customers through self-service and remote work programs that provide greater flexibility, mobility, and choice. By using platform-driven, technology-based workflows to build more modern workplaces, organizations can better balance business needs, meet customer needs, increase employee engagement, deliver productivity expectations, and achieve workplace cost optimization.
Accenture CEO Julie Sweet said: “By further strengthening our strategic alliance with ServiceNow, we will enable our customers to embrace change faster.” “By migrating to the cloud, they can reimagine their operations. Re-skills and improve employee sustainability. Working with ServiceNow to automate complex processes and create better experiences in various industries, we will help organizations provide greater 360-degree value, thereby benefiting everyone-their customers, employees , Shareholders, partners and communities.”
ServiceNow CEO Bill McDermott said: “The leader of every organization knows thatday Century’s technology is too slow, too isolated, and too stuck in the status quo to meet the ever-changing digital needs of today’s employees and customers. Speed, agility and flexibility are now needed. Our partnership with ServiceNow and Accenture brings together a world-class team, expertise and modern workflow platform to accelerate the digital transformation of every organization.The Accenture ServiceNow business group will help each organization become 21ST Century Digital Business. “
The Accenture ServiceNow business group will provide customers with industry and specific field solutions and services. Together, Accenture and ServiceNow will first accelerate digital transformation plans for customers in the fields of telecommunications, financial services, government, manufacturing, healthcare and life sciences. Work process innovation will focus on employee engagement, customer service and operations, artificial intelligence in IT operations, and security and risk. Solutions for other industries will be developed in the future.
Accenture has approximately 8,500 ServiceNow skilled technicians. With the support of these two organizations, the new team gathers professionals from the two organizations to transform their workflows in many priority industries as well as platform development, marketing, sales and business. Have expertise in development. The business group will develop advanced industry and domain-centric solutions aimed at providing tangible and positive results for large-scale customers.
For example, Boehringer Ingelheim (Boehringer Ingelheim) is a leading research-driven pharmaceutical company with more than 51,000 employees and Accenture and ServiceNow customers. The company uses ServiceNow’s technology and Accenture services to create innovative solutions for employees and customers worldwide. Sewn, consumer-level experience.
“Our partnership with Accenture and ServiceNow has strategically enhanced our innovation capabilities. By optimizing our global employee experience, we have made our cross-business work processes faster, more efficient, and ultimately better Patient results,” said Andreas Henrich, company vice president. IT enterprise data services team at Boehringer Ingelheim. “We have reduced the complexity of various customized systems and achieved business growth.”
Accenture and ServiceNow also collaborate to provide services to government entities. Earlier this year, Accenture Federal Services Agency (AFS) announced a US$96 million task list to help the Department of Veterans Affairs (VA) use ServiceNow to promote end-to-end digital transformation to achieve its enterprise service management and Modernization of IT functions. By using the Now Platform, AFS will work with VA to automate its manual workflows and introduce applied intelligence (AI) and machine learning capabilities so that VA employees can focus on more complex tasks for veterans.
Greg Rankin, Director of the Service Management Office of the Information and Technology Office of the Department of Veterans Affairs, said: “Today, the Department of Veterans Affairs is indeed operating IT like an enterprise.” Under the business service graph, which eliminates guessing which configuration items support which business service. The mission vital to providing services to veterans is that we must understand the operating status, availability and cost of the services we provide in real time-we I have it now.”
Accenture’s use of ServiceNow is a strategic driving force for large-scale customer-oriented innovation. As a ServiceNow customer, the company uses ServiceNow workflow for employee engagement, invoice processing, asset management, artificial intelligence for IT operations and its general service desk. Accenture recently provided the Now Mobile app to more than 500,000 people.
As a ServiceNow global elite partner, Accenture is one of ServiceNow’s largest global listing partners, and is the best global partner of the year in 2020. For more information about Accenture ServiceNow Business Group, please visit:
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. We combine unparalleled experience and professional skills in more than 40 industries to provide strategic and consulting, interactive, technical and operational services, all of which are supported by the world’s largest network of advanced technology and intelligent operation centers. Our 506,000 employees fulfill their promises of technology and human creativity every day, serving customers in more than 120 countries. We embrace the power of change to create value and share success for our customers, employees, shareholders, partners and communities. Please visit our website: www.accenture.com.
About ServiceNow
ServiceNow (NYSE: NOW) is creating the world of work and making people work better. Our cloud-based platform and solutions provide digital workflows that can create outstanding experiences and release productivity for employees and businesses. For more information, please visit: www.servicenow.com.
©2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names and logos may be the trademarks of the corresponding companies with which they are associated.
Use of forward-looking statements
This press release contains “forward-looking statements” regarding the expectations, beliefs, plans and intentions of the creation of the Accenture ServiceNow business group. These forward-looking statements include statements about the expected performance and earnings of our new business group. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on potentially inaccurate assumptions that may cause actual results to differ materially from the expectations or implied materials of the forward-looking statements. If any such risks or uncertainties become reality, or any assumptions prove to be incorrect, our results may differ materially from the results expressed or implied by our forward-looking statements. We do not undertake and do not intend to update forward-looking statements. Factors that may cause actual results to differ materially from any forward-looking statement include: (i) delays in implementing the strategy and unexpected difficulties and expenses; (ii) uncertain whether sales can justify a significant investment; (iii) we Changes in the regulatory environment in various industries and fields that are providing or attempting to provide solutions and services. The documents we file with the US Securities and Exchange Commission from time to time contain more information about factors that may affect our financial and other results.
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