Accenture and ServiceNow initiate projects to accelerate the delivery of digital solutions to companies – O Jornal Económico

Accenture and ServiceNow announced a partnership and called for the launch of a cloud platform (cloud), its goal is to create a new business unit to help customers in the public and private sectors accelerate digital transformation and focus on current operational challenges.

As stated in a statement, the “Accenture ServiceNow Business Group” will represent a major investment of “millions of dollars between the two companies,” but did not specify the amount. The main goal is to help organizations transform organizational processes, including operational processes, and release the full value of technology investments.

According to the two companies, the adoption of new working methods includes “training employees and customers through self-service and remote work programs to provide greater flexibility, mobility and choice.”

“Create a more modern, platform-driven workplace through technically supported workflows, enabling organizations to better position themselves in the market, to balance business needs, meet customer needs, increase employee engagement, meet productivity expectations, and optimize work The cost of the premises”, read the statement.

“Accenture ServiceNow Business Group” will provide customers with industry- and domain-specific solutions and services. Accenture and ServiceNow will work together to help customers in the telecommunications, financial services, public sector, industrial, and healthcare industries accelerate their digital transformation plans.

Accenture CEO Julie Sweet (Julie Sweet) said: “To cloud It will allow companies to reconsider their operations and foresee their employees’ requalification and commitment to sustainable development in a strategy.” Cooperation with ServiceNow will help to automate complex processes, and in various The industry creates a better experience that enables organizations to provide 360-degree value that benefits everyone: customers, employees, shareholders, partners, and communities,” he said.

In turn, ServiceNow’s CEO Bill McDermott revealed, “Managers know that technology in the 20th century is too slow, isolated, and stagnant to respond to the current dynamic digital needs of employees and customers. They want higher speeds. , Agility and resilience”.