The new business team formed by Accenture and ServiceNow aims to help customers accelerate their digital transformation, expand the delivery of digital workflow solutions, and better respond to the operational challenges posed by the COVID-19 pandemic.
Related to this is that Accenture has acquired ServiceNow partners to strengthen its IT service management (ITSM) practices worldwide, and rival IT consulting firms have been conducting similar mergers and acquisitions.
Accenture, ServiceNow ITSM partnership: more details
The new team will focus on enabling self-service and remote work procedures for customers to help them develop platform-driven, technically supported workflows to balance business needs, meet customer needs, promote employee engagement, deliver productivity expectations and achieve workplace Cost optimization, the two companies said in a statement.
The statement said that Accenture ServiceNow Business Group will invest millions of dollars in the two companies in the next five years.
The statement stated that, first of all, the workflow innovation plan will focus on employee engagement, customer service and operations, artificial intelligence for IT operations, and security and risk, and develop solutions for other industries in the future.
Approximately 8,500 Accenture employees will provide staff for the new ServiceNow team.
Accenture ServiceNow Business Group: Executive Insights
Accenture CEO Julie Sweet (Julie Sweet)
ServiceNow CEO Bill McDermott
Accenture CEO Julie Sweet said: “By further strengthening our strategic alliance with ServiceNow, we will enable our customers to embrace change more quickly.” “By migrating to the cloud, they can reimagine their operations and reimagine Skilled employees and become more sustainable. Working with ServiceNow to automate complex processes and create better experiences across the industry, we will help organizations provide greater 360-degree value so that everyone (their Customers, employees, shareholders, partners and communities) benefit.”
ServiceNow CEO Bill McDermott (Bill McDermott) added: “Every leader of an organization knows that their 20th century technology is too slow, too siloed, and too trapped in the status quo to meet the ever-changing numbers of employees and customers today. Demand. Now we need speed, agility and resilience. Our partnership with ServiceNow and Accenture brings together world-class teams, expertise and modern workflow platforms to accelerate the digital transformation of every organization. Accenture ServiceNow The business team will help each organization become a digital business in the 21st century.”
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