Accenture and ServiceNow have established a new business unit to help private and public sector customers accelerate their digital transformation and better respond to today’s dynamic operational challenges. The Accenture ServiceNow business group will invest millions of dollars in the two companies over the next five years.
In the COVID-19 era, organizations are under greater pressure than ever before. They need to innovate faster, reduce costs, increase productivity and meet customer needs. The Accenture ServiceNow business team will help organizations quickly develop organizational processes and unlock the full value of technology investments by adopting digital workflows that provide modern and personalized customer and employee experiences. This includes enhancing the capabilities of employees and customers through self-service and remote work programs that provide greater flexibility, mobility, and choice. By using platform-driven, technically-supported workflows to build a more modern workplace, organizations can better balance business needs, meet customer needs, increase employee engagement, deliver productivity expectations, and achieve workplace cost optimization.
Accenture CEO Julie Sweet said: “By further strengthening our strategic alliance with ServiceNow, we will enable our customers to embrace change more quickly.” “By migrating to the cloud, they can reimagine their operations and reimagine Skilled employees and become more sustainable. Working with ServiceNow to automate complex processes and create better experiences across the industry, we will help organizations provide greater 360-degree value so that everyone (their Customers, employees, shareholders, partners and communities) benefit.”
Bill McDermott, CEO of ServiceNow, said: “Every organization’s leaders know that their 20th century technology is too slow, too siloed, and too trapped in the status quo to meet the ever-changing digital needs of today’s employees and customers. Now we need speed and agility. Sex and flexibility. Our partnership with ServiceNow and Accenture brings together a world-class team, expertise and modern workflow platform to accelerate the digital transformation of every organization. The Accenture ServiceNow business team will help every organization Become the digital business of the 21st century.”
The Accenture ServiceNow business group will provide customers with industry and specific field solutions and services. Together, Accenture and ServiceNow will first accelerate digital transformation plans for customers in the fields of telecommunications, financial services, government, manufacturing, healthcare and life sciences. Work process innovation will focus on employee engagement, customer service and operations, artificial intelligence in IT operations, and security and risk. Other industry solutions will be developed in the future.
Accenture’s use of ServiceNow is a strategic driving force for large-scale customer-oriented innovation. As a ServiceNow customer, the company uses ServiceNow workflow for employee engagement, invoice processing, asset management, artificial intelligence for IT operations and its general service desk. Accenture recently provided the Now Mobile app to more than 500,000 people.
As a ServiceNow global elite partner, Accenture is one of ServiceNow’s largest global listing partners and the winner of the 2020 Global Partner of the Year Award.
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