According to Mauro Solimene, Vice President of ServiceNow Mediterranean, the future of work is human

Mauro Solimene, Vice President of ServiceNow in the Mediterranean.

Hollywood and the film industry generally provide many negative examples of robots or demonic artificial intelligence, which have little respect for people and lives. What is more shocking than a robot trying to eliminate humans? Maybe someone is trying to take away our jobs?

In many image representations, future work consists of robots. Can we imagine robots as new colleagues? Maybe when talking on a conference call, serving coffee, or using other machines to do projects?

I don’t think this is the job of the future-this is what Mauro Solimene, Vice President of ServiceNow Mediterranean, said in his speech. For many people, automation is a big problem, and many studies have revealed the future anxiety of machines dealing with human activities today. But what is the truth? The survey shows that automation will affect certain roles and industries, but will not replace the people and activities they actually perform.

At ServiceNow, our motto is “Let work, work better for people“. Technology-driven automation and innovation allow everyone to improve the way they work and the way they perform tasks. We believe this is an opportunity for improvement.

In our research last year, we tried to understand what are the elements of getting a more fulfilling job. 72% of employees in highly automated companies said they have more time to be creative, while 77% of employees said they do Own business is better.

We believe that this experience represents the future of work: technology will enable us to focus on the most strategic activities. Unfortunately, this is still not the case in many companies, and employees continue to be overwhelmed by repetitive manual tasks that are carefully orchestrated through systems that do not communicate with each other. This routine will not allow you to have higher-value work and a better work experience, thereby increasing productivity.

In the past ten years, technology has changed our lives, making daily experiences simpler and more intuitive. Why can’t technology also make our work and life easier? This is possible as companies adopt artificial intelligence, digital workflow, machine learning, and other technologies. We have seen this change in different parts of the world. Companies that embrace digital transformation and digital workflow understand that achieving an excellent experience is the future of work, built by dedicated employees rather than robots.

For example, United Airlines used ServiceNow technology to develop an application that allows flight attendants to easily report problems in real-time through a voice-activated interface, replacing the manual process they usually don’t have time for. The result is a better experience for flight attendants and United Airlines customers.

Examples of this can be found in every industry. Insurance company Asurion uses ServiceNow to replace the old partitioned onboarding process with a single portal. When the complex process becomes simple, it creates a better experience.

Let us imagine a technology that makes our work life as simple as our private life. When technology can handle complex tasks, we can focus on creating more value.

This is technology that serves the people. This is the future of work.