ASCII.jp: The number of visitors is twice that of last year, and “Now at Work Tokyo” is reserved for “Now at Work Tokyo” (1/2)

Call for the use of “the current platform” to build a cross-company business system platform

ServiceNow Japan held its annual conference “Now at Work Tokyo” in Tokyo on October 16, 2019. This year’s theme is “Changing the World of Work”. The organizers announced that about 2,000 people participated, twice as many as last year.

In the morning keynote speech, in addition to the CMO of the US headquarters and the president of the Japanese company, the user company Aflac Life Insurance took the stage and introduced the project of converting components from components to ServiceNow and its introduction effects. In addition, user companies such as Japan Airlines, SoftBank, NTT Communications, Pasona Group, Rakuten and Calby also participated in individual meetings.

What is the key to increasing labor productivity that Japanese companies cannot easily achieve?

Mr. Murase, who gave a keynote speech, first pointed out that although Japan’s “working style reform” has achieved flexible working methods, it has not yet led to “increased labor productivity.” To achieve this increase in labor productivity, it is essential to reshape the “digital transformation” of employees’ work experience.

Mr. Murase undertook the digital services we experience in our daily lives, such as Amazon.com, Netflix and Uber, “personalized information provision”, “simple usability obscures the complex systems and workflows behind it”. He explained that features such as “mobile support that can be used anytime, anywhere” are the source of “excellent experience” and make people want to reuse the service.

On the other hand, the company’s internal business systems and work processes are still lonely and complicated. By integrating it into a single platform called “Now Platform” and integrating the database (data model) into one platform, it will provide simple usability, seamless collaboration between operations/departments, and advanced automation capabilities. It is the vision of immediate service.

Mr. Murase emphasized that it is essential to promote digital transformation to free employees from tedious work, create an environment where they can be highly creative, and increase labor productivity for various users on Now at Work Tokyo. We listened to the company’s voice and called on participants to learn.

Aflac Life: From components to the current platform to seek technological development

Mr. Futami Michi from Aflac Life Insurance Company delivered a keynote speech as a guest speaker, introducing the company’s ongoing ServiceNow implementation project.

The company has traditionally introduced groupware and used it for communication, collaboration and internal approval (workflow). The project will stop using this component and transfer it completely to ServiceNow (Now Platform).

Futami said that so far, component software has been a very good tool, but the development of technology has stopped in recent years, so it is necessary to completely transfer it to ServiceNow. The old system has about 3,000 databases and a large number of workflows, but it is gradually being migrated from the work of the IT department, and the migration from components is planned to be completed by the end of this year. After the transfer is completed, new business applications (such as financial management and human resource service delivery) will be deployed on the Now Platform.

Mr. Futami said that in Aflac’s introduction project, “use it as a company-wide general platform” because it would be expensive to introduce it to certain operating departments, and “first of all, the IT department” would understand the advantages of ServiceNow. Disadvantages. Mention “Introduction from here”.

The effects of the introduction of ServiceNow include “realizing a work style that is not restricted by any time and place” by eliminating “paper” documents from internal processes, and “accelerating decision-making and operational efficiency” to complete all internal work on a unified platform Process. He mentioned three things: “Significant improvement” and “flexible and agile response to changes in user needs” due to the 70% increase in application development speed. He said that through these improvements, he hopes to make Afrac more dynamic.

“When I received the report that the development speed of the application has increased by 70%, I was first surprised. Of course, it also has the effect of reducing development costs, but it can flexibly respond to user needs that change every day. I think it is attractive The focus of users is that they can achieve business agility.” (Mr. Futami)

In addition, on the day before this lecture, it was revealed that the application operation of voice recognition (voice input) and the function of chatbot query have also been cut off, which makes Now Platform the foundation of future innovation and digital transformation. it is.