Solimene (ServiceNow), we communicate with Hyundai CIO»inno3

The platform concept that brings different workflows is the foundation of the strategy Current service It has been in our national market for 5 years, 10 years in Europe, and 15 years of history since its birth. Now the product has completed the trial production stage on the Italian market.

The turnover is $2.609 billion (2018) An increase of 36% year-on-year, “Develop as boldly as the 1980s” Typical of these companies Cloud native People who only conduct business as a service (e.g. Workday or Salesforce, Edit), with 9,382 employees worldwide, “A CEO obsessed with customers.”
“In the second half of 2019, ServiceNow’s turnover was US$781 million, an increase of 33% compared to the same period last year, and loyalty is high: 98% of turnover is related to recurring business, updated.”

E’ Mauro Solimene of the Mediterranean Avp Service now, In a chat in Milan, reiterated how to manage Three main workflows Companies of any size and sector benefit from simplify Guaranteed by a single cloud management platform, in the case of ServiceNow, the platform can recall the name of the company (Platform now).

“for us Three workflows Related to the company’s ability to manage IT, allowing it to respond more efficiently and flexibly to all employee questions from forgotten passwords to new devices to be configured (IT workflow); those related to employee needs, such as holidays, payroll, authorization, employment and other content related to personnel management (Staff work flow); Finally, those related to customers and their satisfaction (Customer workflow)”.

It is to draw attention to customers (“Introduced into the company by the new CEO (former eBay, very consumer-oriented”))Per year Current service Conduct CIO research.

This has moved to level C

Photo That is modern -In the report Cio turning point -Evidence that the IOC can now interact with all C-level personnel in the company and talk about business.Researcher Oxford Economics Research 516 CIOs in 11 countries and 24 industries (Australia/New Zealand, France, Germany, Japan, Italy, The Netherlands, Singapore, Spain, the United Kingdom, the United States) reiterate the ongoing changes: If for many years, the CIO now mainly focuses on IT 63% of CIOs believe that business and leadership skills are more important Technology and position itself as a business dreamer.

“Have CIO questioned his three points: Must make sure to use technology To make them more capable, they must develop and maintain High-rise suite, They must keep working hard customer -need limene – In this way, the IOC focuses on strategy Instead ofoperating And align IT goals with business goals. In the end, two-thirds of CIOs understand that the business components are basic, they report higher productivity and customer satisfaction, and have closer relationships with business leaders, especially CEOs and personnel managers. (Chro)”.

evidence

“versus High-rise suiteFocusing on the experience of employees and customers, and changing the operating model through workflow digitization, is the strategic focus of achieving excellent performance. “ Research shows that there is data to support.

of 64% of CIOs stated that their job is to train other senior managers in technology, 69% of people know that co-developing a roadmap with the CEO is essential, while 77% believe that the key responsibility is to work with the CEO Chroma Strategies for improving talents.Closely related to their success are all innovative themes, such as Automation and integration of workflowWith Digital workflow This increasedeffectiveness (Important for 80% of the sample), performance Finance (78%), productivity (78%), performance Of employees (76%) andinnovation (75%).

If the focus is oninnovation No longer maintain existing dialogue In enterprise data, it involves not only large companies, but also medium-sized companies. “If our main interlocutor is indeed a large enterprise that we contacted through project cooperation with traditional system integrators, then due to the support of service providers, they urgently need to expand medium-sized enterprises, thanks to the fact that in our system Customized service provider base platform get conclusion limene.The logic is to choose a certain number Certified partners And be ready to follow the customer in the process.

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