Blackberry and ServiceNow collaborate to integrate AtHoc into Now Platform

According to reports, the well-known Canadian software company BlackBerry announced the establishment of a new partnership with the US software company ServiceNow, adding the BlackBerry AtHoc service to the Now platform for IT service management and rapid crisis communication.

The new integration will help the company’s IT operations team use multiple communication channels when an incident occurs. This will ultimately help them communicate more safely and effectively. According to BlackBerry, multiple communication channels have further led to a higher level of cooperation in a wider range of businesses to maintain profitability, productivity and efficiency.

The company said that through this cooperation, the IT team will be able to issue alerts and form a skilled crisis team to directly identify and effectively solve any problems, such as service interruptions or critical service interruptions, directly in the Now Platform’s ServiceNow interface.

BlackBerry further added that since there is no need to leave the platform, it eliminates conflicts between multiple windows and open applications. This will further help achieve faster incident response and better problem management.

Ramon Pinero, vice president of BlackBerry AtHoc Services, said that by integrating BlackBerry AtHoc into the ServiceNow workflow, customers can now send users safe and timely notifications about serious incidents (such as any service interruption or new resume work rules) without having to send from ServiceNow. Switch. This further reduces damage to the entire organization and reduces overall recovery time.

Matt Schvimmer, general manager and senior vice president of the ServiceNow ITSM business unit, said that this cooperation brings together two leading companies to provide first-class security incident response management with a fully digital workflow.

Schvimmer further added that ServiceNow is happy to work with BlackBerry AtHoc, and the company looks forward to providing AtHoc functionality to customers directly through its App Store.

Source: https://channellife.com.au/story/blackberry-partners-with-servicenow-to-for-incident-response-management