Opportunities of the pandemic for business innovation | MBA and executive education | MBA and executive education

The pandemic is one of the worst moments that mankind has ever experienced. However, it also has its positive side because even though it is not good, Represents an opportunity to make changes, especially for companies that promote innovationAccording to a study by the software company ServiceNow.

The organization’s “job survey” of executives and employees from different departments in 11 countries/regions showed that it is precisely because of this situation that the use of technology has increased, which allows them to move to new jobs more quickly In addition to what was previously thought, digital transformation will also accelerate innovation.

“The huge driving force of global digital work is showing everyone the future of work. Digital workflow is the way business develops in the 21st century. There is no turning back. Digital transformation will accelerate. New ways of working will become the norm. We are in the workplace. Unprecedented workflow and innovation are on the cusp,” said Bill McDermott, CEO of ServiceNow.

same The report shows that the crisis caused 92% of executives to reconsider how their companies operate, while 87% of employees said the situation has improved, Because 91% of executives do the same, because the same ratio ensures that they adopt new forms of work faster.

Taking into account the impact that has been produced, 88% of companies said they are creating investment opportunities for digital transformation, R&D, marketing and growth. For this reason, 57% of executives and 44% of employees are considering investing in business trips, on-site attendance at events and other operating expenses that have not occurred since the pandemic began.

Need to work harder

Over time, at least 50% of executives and 53% of employees believe that the transition to the new normal will be more difficult than the initial shock of the pandemic., As most companies are at a disadvantage in terms of numbers, the situation becomes more severe.

Overall, 91% of executives admitted that they still have an offline workflow, which includes document approval, security incident reports, and technical support requests. Although it has evolved, after seven months of working at home, as many as 60% of executives and 59% of employees believe that their company does not yet have a fully integrated system to manage digital workflows.

This evolution will take more than a month. 61% of executives and 66% of employees believe that the only department that can change in less than 30 days is IT. On the other hand, this confidence has not been established in the following areas: customer service, human resources, finance and sales, and marketing.

Remote work issues

In the past few months, the benefits of telecommuting have been highlighted. For example, higher productivity, economic savings and less urban movement pressure; however, this approach also has many challenges to overcome.

research shows 93% of executives and 83% of employees expressed serious concerns about how remote work will affect the company’s future. The biggest problems and benefits of persistent remote work depend on your perspective.

Executives are more concerned about results, especially delays in product or service delivery (54%), while employees are more concerned about engagement, that is, the reduction in collaboration between business units (48)%).

Similarly, employees believe that the time saved by not having to commute or travel (54%) benefits them the most, while executives believe that better use of technology and efficiency (59%) is the biggest benefit for your team.