BMC sur ServiceNow makes a comeback

Market analysis follows each other and is not always the same. If Gartner believes that ServiceNow will still maintain a dominant position in the ITSM market, Forrester can position BMC as the leader with the highest score in the 16 criteria of the Forrester Wave.

In his last report Forrester Wave™: Enterprise Service Management, Q4 2019, Analysis company believes BMC Helix is ​​an excellent ITSM platform with outstanding features in all categories. BMC’s discovery module and its configuration management database (CMDB) are best in class. Intelligent service management functions can play all roles, including cognitive integration of interaction with users. Smart features include reusing existing workflows to facilitate conversations with chatbots.

Given that even a year ago, Forrester did not even place BMC in the ranks of leaders, so this position is even more surprising. But this is Remedy, a historic quote about BMC. ” Since then, we have born Helix and work on multiple axes, including SaaS, and we are clearly behind.Today, we don’t have to be ashamed of it »Estimated by Raphaël Chauvel, regional vice president of product management at BMC Software. Especially because BMC has also incorporated artificial intelligence into its Helix, which provides many cognitive functions praised by Forrester, Forrester also believes that ServiceNow has fallen behind in this area.

Please note that Cherwell Software, USU Software, Micro Focus and Axios have also joined the ranks of leaders. IBM has also made a major breakthrough, moving from the dead break in 2018 to the forefront of the wave of leaders. For its part, our national flagship Easy Easy Vista is in decline: it is now becoming a competitor. Especially due to the lack of appropriate ESM modules, Forrester considers the ITSM part to be “reliable.”