CareAR announces integration with ServiceNow augmented reality

Austin, Texas, June 25, 2020 / PRNewswire /- That would Announced the availability of its ServiceNow integration, providing innovative industry solutions that seamlessly extend enterprise-level augmented reality (AR) visual support as part of the ServiceNow digital workflow experience. Available for ServiceNow^®®Customer service management, field service management and IT service management. CareAR is an augmented reality visual support platform that can help companies digitally transform their service experience through game-changing AR functions, thereby providing higher operational efficiency, customer results and safety Sex.

Starting from the ServiceNow Mobile Agent application or the Agent Workspace desktop interface, the integration provides real-time visual AR assistance and guidance to customers, employees and field workers. Remote agents and experts can visually see the situation, and use a set of collaborative AR tools to intuitively guide customers and field staff through desktop, mobile and smart glass devices (just like in the field).

In addition, CareAR can immediately capture the content of pictures and videos during the service session.

“NTT DATA is committed to helping our customers use digital technology to transform their businesses and provide an improved user experience,” he said. Chris Kibby, Chief Delivery Officer of NTT DATA Services. “Functions such as AR, AI, and integrated digital workflows are transformative to improve operational efficiency and enhance customer experience. We are continuously collaborating with partners such as CareAR and ServiceNow in these areas to develop innovative technologies and methods to build scalable Solutions and help our team deliver faster while always meeting user expectations.”

Today’s service teams are faced with challenges in various situations and lack the skills and resources to troubleshoot faults in the field, at the workplace or at the customer site. The ability to solve problems remotely or enable customers or users to self-solve problems can increase the efficiency and productivity of people throughout the value chain.

CareAR co-founder and CEO Sam Waicberg said: “CareAR’s vision of making expertise accessible is now more important than ever.” “CareAR and ServiceNow are ongoing to enable companies to instantly provide their customers, employees, and field workers. A journey to provide intelligence and instructions so that they can provide a digital experience that can bring maximum customer engagement and maximum results.”

“Today’s service teams face the challenge of solving problems in increasingly complex situations, especially considering COVID-19. They want to increase efficiency, reduce operating costs and improve customer outcomes while ensuring employee safety,” Michael RamseyVice President of Product Management for ServiceNow Customer Workflow Products. “Together with CareAR, ServiceNow will provide a digital experience, enabling service teams to better solve problems remotely, so that they can complete their work efficiently and safely.”

Through this integrated partnership, CareAR and ServiceNow customers can:

• Solve the problem faster the first time: Organizations now have access to valuable visual and situational context, as well as the digital tools they need, in order to focus more time on solving actual problems rather than evaluating situations. CareAR provides visual AR interactive solutions to solve common support use cases, such as remote troubleshooting or “see what I see” smart hands.

  If you need on-site service, you can “show” the insights of customers or on-site staff before dispatch, ensuring that smart glass devices are more likely to be solved when a desktop, mobile device or mobile device is used for the first time.​​​ CareAR recently announced support for Google Glass Enterprise Edition 2, which is part of the workflow integrated by CareAR and ServiceNow, providing a “hands-free” remote visual AR support solution.
  

• Improve operational efficiency: Reducing bottom-line spending is imperative, especially in today’s climate. The ability to deflect truck rolls by making virtual visits can also shift large expenses to the bottom line. These operational efficiencies are directly related to improved customer outcomes.
  
• Enhance the safety of customers and employees: Today’s organizations need new ways to enhance their remote working and support capabilities while still maintaining productivity, efficiency and security. Nowadays, for us, there are fewer and fewer luxury goods to go shopping on site. CareAR can play a key role in delivering the aforementioned KPIs while allowing customers and employees to work remotely.
  
• Bridge skill gap and knowledge transfer: In the next five to ten years, as more and more senior and experienced professionals leave, they will master tribal knowledge. New processes and tools are needed to help bridge the skills gap and distribute expertise between people and systems. CareAR helps make expertise accessible through real-time interaction with remote experts, self-directed instructions, and contextual insights.

About CareAR:
CareAR is an augmented reality support platform for enterprises that enable modern service management. As part of the end-to-end service management digital workflow, we use visual AR interactions, instructions and insights to enable customers, employees, and field workers to immediately gain expertise. As a result, CareAR uniquely enhances intelligence to accelerate the skill gap and knowledge transfer of the service management team, while providing higher operational efficiency, customer outcomes, and security. To learn more, please visit www.CareAR.com or visit the ServiceNow store.

Media contact:
Jennifer Fugel
CareAR News Group
[email protected]
845.657.4202

SOURCE CareAR