On March 16, ServiceNow released four free emergency response apps designed to help organizations respond to the COVID-19 pandemic. To date, nearly 1,000 different organizations have started to use these applications to help employees tide over this crisis. These institutions include national and state-level authorities as well as hospitals and healthcare organizations. ServiceNow works with partners such as Accenture, Deloitte, DXC Technology, EY and KPMG to distribute and support these applications.
Picture: ServiceNow
CEO Bill McDermott said: “We are very excited about the extraordinary and rapid feedback that these apps have received and our efforts to help the world reduce the spread of COVID-19 as quickly as possible. Through ServiceNow. “These ServiceNow apps support Emergency contact, self-reporting and exposure management. These are the steps that organizations can take now to help people deal with this crisis. “
“Federal, state and local authorities, hospitals and organizations in the healthcare sector, financial institutions-lists may continue to appear. Customers from all walks of life around the world are currently using these applications. We are actually serving people everywhere. Visible,” Bill McDermott said.
Early adopters include the San Francisco City Council. San Francisco CIO Linda Gerull said: “Unlike the crisis that affects physical infrastructure, this epidemic puts people at risk. The City of San Francisco is committed to continuing to provide quality services to its residents and must now ensure that municipal staff can continue to operate. And be able to prioritize emergencies. The community applications provided by ServiceNow can provide resource managers with critical information that they can use to assess and manage emergencies.”
ServiceNow works closely with partners including Accenture, Deloitte, DXC Technology, EY and KPMG so that ServiceNow can provide customers with more comprehensive support. These partners can help their customers quickly deploy ServiceNow’s community applications. They also cooperate with customers to quickly develop other emergency response applications based on the Now platform, which can meet the needs of specific industries and customers.
Four community applications-emergency response operations, emergency extensions, emergency self-reporting and emergency exposure management-are designed to help ServiceNow customers and other organizations including government agencies and companies manage complex emergency response workflows. The emergency response application is available to the authorities free of charge. The other three community apps will be available to companies and government agencies for free before September 30, 2020.
The Washington State Department of Health is a customer of ServiceNow and originally developed the Emergency Response Operations application on the Now platform with the purpose of creating its own action plan in the fight against COVID-19. Through cooperation with ServiceNow, the health authorities are now making the app free to all government agencies.
Picture: ServiceNow
“With Washington State as the center of COVID-19 in the United States, the state’s authorities, emergency responders and health professionals need to quickly establish an incident management structure to respond to the epidemic and control its spread and impact.” Jennifer, Chief Information Officer, Washington State Department of Health · McNamara (Jennifer McNamara) said.
With the help of ServiceNow’s Now Platform, the United States can digitize processes so that important positions in the incident management team can be quickly filled. McNamara explained: “This automates manual and labor-intensive processes, which are prone to errors.” “At the same time, this makes resource allocation transparent in real time. Improvements in accountability allow us to ensure that the federal government repays such incidents to the greatest extent possible. We are planning, logistics and finance through the automation of other event management functions (such as resource demobilization) based on the success of this stage.”
In addition to the Washington State emergency response operation application, ServiceNow has also developed and launched the following three free community applications:
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Emergency Outreach: In a crisis, the company can use this application based on the Now platform to keep in touch with employees to evaluate the effect. Employers can send information and security measures via email and ask employees to respond to ensure they are safe and know where they are. Employers can also use ServiceNow’s Now Mobile app to send push notifications to employees using mobile devices to get a response from them.
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Emergency self-report: This application helps employees inform their employers that they are in self-quarantine and when the employee will return to work. The app also provides workflow support for employers.
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Emergency exposure management: When the company discovers that an employee has been diagnosed with a disease, this application can help employers identify other people who may be exposed based on the history of the meeting and the location of the employee.
These community apps are part of ServiceNow’s broader customer service plan to support customers, as customers focus on keeping their businesses running in the face of the COVID-19 pandemic. This includes the commitment to maintain almost 100% availability of ServiceNow instances, the introduction of the Now Community Forum (where customers and partners can interact with other customers), and the new Apps Recommendations Portal (where customers and partners can share ideas). Deliver applications and functions related to COVID-19.
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