CareAR announced the availability of its ServiceNow integration, which provides an industry solution to extend enterprise-level augmented reality (AR) visual support, which is part of the ServiceNow digital workflow experience.
CareAR is an augmented reality visual support platform that can be used for ServiceNow customer service management, field service management and IT service management. It can help companies add AR functionality to their service experience.
Starting from the ServiceNow Mobile Agent application or the Agent Workspace desktop interface, the integration provides real-time visual AR assistance and guidance to customers, employees and field workers.
Remote agents and experts can visually see the situation, and use a set of collaborative AR tools to intuitively guide customers and field staff through desktop, mobile and smart glass devices (just like in the field).
In addition, CareAR can immediately capture the content of pictures and videos during the service session.
Cris Kibbee, NTT Data Services Chief Delivery Office, said: “NTT DATA is committed to helping our customers use digital technology to transform their businesses and provide an improved user experience.”
“Functions such as AR, AI, and integrated digital workflows are transformative to improve operational efficiency and enhance customer experience. We will continue to cooperate with partners such as CareAR and ServiceNow in these areas to develop innovative technologies and methods to build enhanced and Help our team deliver solutions faster and always meet user expectations.”
Today’s service teams are faced with challenges in various situations and lack the skills and resources to troubleshoot faults in the field, at the workplace or at the customer site.
The ability to solve problems remotely or enable customers or users to self-solve problems can increase the efficiency and productivity of people throughout the value chain.
“CareAR’s vision of making expertise accessible is now more important than ever,” added CareAR co-founder and CEO Sam Waicberg.
“CareAR and ServiceNow are on a journey that enables companies to provide instant intelligence and clarification to their customers, employees and field staff so that they can provide a digital experience that can bring maximum customer engagement and maximum results.”
“Today’s service teams face the challenge of solving problems in increasingly complex situations, especially considering COVID-19. They want to increase efficiency, reduce operating costs and improve customer outcomes while ensuring employee safety.” Added Michael Ramsey, vice president of product management.
“ServiceNow and CareAR together provide a digital experience, enabling service teams to better solve problems remotely so that they can complete their work efficiently and safely.”
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