Entel Corporations and ServiceNow have formed an alliance, which will enable National Telecommunications Corporation to provide services at a higher level of productivity and provide an excellent support experience for its customers’ end users.
San Diego, December 22, 2020. Entel Corporaciones and ServiceNow-named leaders in Gartner’s Magic Quadrant for ITSM Solutions-have established strategic partnerships in Latin America that will enable some of the country’s most important IT service integrators to automate, accelerate and improve Operations focus on support services for large Chilean companies and end users in key industries
Specifically, through the alliance, Entel Corporaciones continues to modernize its end-user service (EUS) support service line through cloud-based smart, collaborative, and intuitive applications, with all functions integrated locally and accessible from any device.
The functions of the ServiceNow ITSM solution integrated into Entel’s service operations will have a significant impact on reducing operating costs, improving service availability and productivity, and reducing non-productive time and operational risks.
Impact on customers
The alliance will enable organizations and their employees to resolve failures in a shorter period of time, with greater visibility and traceability, so that they can gain the agility and operational continuity they need today, freeing up valuable time and Resources so that they can focus on promoting and complying with their business and customer needs.
Another important aspect of customer profit is related to the significant increase in end user satisfaction, which is mainly due to the digitization of a large number of support processes and self-service portals, which will enable users to self-service and effectively solve a high percentage of problems that may affect their technology Platform requirements and events.
profit
“According to ServiceNow’s research, large companies and employees will improve the efficiency of incident resolution through self-management of request solutions and reduction of incidents through automated control and management.”
This higher productivity and resolution will lead to a better user experience when support is needed, and it will also lead to longer operational continuity time and customer business availability, which means that due to the reduction in the number of incidents Their income and important savings have a positive impact.
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