Dynatrace and ServiceNow enable customers to increase efficiency, reduce risk and make digital transformations faster

Dynatrace announced the enhanced two-way automatic integration between the Dynatrace software intelligence platform and the ServiceNow platform.

With accurate topology and service mapping for dynamic multi-cloud environments, mutual customers can improve efficiency through intelligent automation, and reduce the risk of outages through predictive problem identification and automatic repair, so that the BizDevOps team has more time to innovate and accelerate digital transformation.

By combining the automatic and intelligent observability of Dynatrace with the intelligent automation capabilities of the ServiceNow platform, customers and partners can accelerate the speed of autonomous cloud operations.

“Dynatrace is an important partner of ServiceNow,” said Jeff Hausman, Vice President and General Manager of ServiceNow’s IT Operations Management, Security and CMDB/ServiceGraph.

“Using the combination of ServiceNow and Dynatrace, customers have a deeper understanding of digital services, can derive signals from noise to identify root causes, and provide flexible operations for all applications and microservices in hybrid or multi-cloud environments .”

Experian Global Chief Enterprise Architect Mervyn Lally said: “ServiceNow and Dynatrace are both strategic platforms for managing our cloud-native environment, and it is great to see the tight integration between the two.

“Together, they provide a complete service map of our environment, smarter AI-driven answers, and a closed-loop automated workflow to ensure the successful implementation of any changes or fixes we make. This allows our team to focus on digital transformation Value-added tasks and provide a simple, easy and seamless experience to help our customer operations and consumers flourish.”

Through the partnership between Dynatrace and ServiceNow, customers can change the way they work and do more with less time, resources and money. Some of the results they can achieve include:

• higher efficiency –Across a hybrid, multi-cloud environment with a rich context, automatic real-time topology to understand potential problems in digital services and their precise root causes.
• Reduce the risk of disruption – Proactively identify issues that affect the launch or operation of cloud services, and prioritize them according to business impacts to reduce noise and ensure the continuity of applications and digital services.
• Faster innovation – Combining the built-in intelligent functions of each platform can reduce the time spent on low-value, time-consuming tasks, free up resource-limited IT teams to refocus on innovation and drive better business results faster .

Steve Tack, senior vice president of product management at Dynatrace, said: “When executing digital transformation projects in a dynamic multi-cloud environment, customers are looking for ways to control cloud complexity and gain more time for innovation.”

“We are pleased that through close cooperation with ServiceNow and our mutual customers, we can now provide the closed-loop, predictable problem identification and automatic remediation that customers have always desired. Together, we will enable AIOps methods for autonomous cloud operations.”