Dynatrace and ServiceNow team up to integrate their platforms

Dynatrace introduced new features for automatic two-way integration between its software intelligence platform and ServiceNow. With precise topology and service mapping for dynamic multicloud environments, customers using a combination of the two platforms can now improve team efficiency and reduce the risk of abnormalities through intelligent automation tools, ServiceNow’s predictive identification and automatic problem repair solutions. In this way, the BizDevOps team will have more time to innovate and accelerate the digital transformation of their organization.

When customers execute their digital projects in a dynamic environment with multiple clouds, they are looking for ways to control the complexity of this ecosystem and buy more time for innovation plans

By combining the automatic and intelligent observability of Dynatrace with the intuitive automation capabilities of the ServiceNow platform, customers and channel partners can simplify their journey to autonomous cloud operations. “Dynatrace is an excellent partner for ServiceNow,” said Jeff Hausman, ServiceNow’s vice president and director of IT operations management, security and CMDB/ServiceGraph. “Using the combination of ServiceNow and Dynatrace platforms, customers can gain a deeper understanding of digital services, such as mapping between noise signals to identify the root cause of anomalies, and provide flexible operations for all applications and microservices in a mixed or multi-cloud environment “, he commented.

Mervyn Lally, Global Director of Enterprise Architecture at Experian, uses these platforms. Both ServiceNow and Dynatrace are strategic technologies for managing cloud-native environments. The integration announced this time is very positive. “Together, they provide a complete service map of our environment, accurate responses based on artificial intelligence, and automated closed-loop workflows to ensure that any changes or fixes we implement are successful. This allows our team to focus on the value-added tasks of digital transformation, And to provide a simple, easy and integrated experience to support our customers’ operations and consumer prosperity,” he said.

“When customers execute their digital projects in a dynamic environment that includes multiple clouds, they are looking for ways to control the complexity of the ecosystem and buy more time for innovation initiatives,” explains Steve Tack, senior vice president of management . Dynatrace products. “We are very pleased that through close cooperation with ServiceNow and our joint customers, we can now provide closed-loop, predictive problem identification and automatic repair, which is part of our core requirements. Together we enable the AIOps approach for autonomous cloud operations,” he Pointed out.

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www.dynatrace.com
www.servicenow.com

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