WASHINGTON –
Ecosystems Announces Innovations for 2022, Customer Value Management Community Grows Following Record Breaking Financial Year
146% year-over-year increase in ARR and 600-member community emphasizing growing need for customer value management
Ecosystems, a software-as-a-service (SaaS) leader in collaborative customer value management, has announced a financial record-breaking year in 2021 and highlights new innovations for 2022 .As an enterprise cloud platform for B2B providers to quantify and communicate their unique value, Ecosystems was founded on the general need for customers to appreciate business value before making an investment. The announcement comes amid Gartner’s research findings emphasizing the importance of managing customer value. According to the report “Use Value Management Platforms to Assess and Convey Value to Buyers and Customers,” while line-of-business consumers must develop business cases for technology purchases 92% of the time, the sellers find it difficult to communicate the value of their services. Ecosystem’s 146% increase in ARR in 2021 includes new agreements with $ 1B+ market leaders, including:
- Service Today
- Palo Alto Networks
- Autodesk
- Qualtrics
- TIBCO Software
Ecosystems ’growth in 2021 will also be driven by new pre-IPO agreements and growing mid-cap organizations, including:
- Sprinklr
- SentinelOne
- IronNet
- AssetMark
- Interos
- DataRobot
- Filter Science
- IGEL
More than 35,000 marketers, sellers, customer success managers, and their customers use Ecosystems to continually tailor partnership value. “Clearly Ecosystems is a leader in collaborative customer value management as evidence of their impressive financial results, new client wins, and their ever-growing Customer Value Community,” said Scott McLarnon, Senior Vice President of IDC Worldwide Custom Solutions. “We consider it a privilege to have these world-class brands that trust Ecosystems to be their enterprise platform for customer value management. This is just the beginning, however. The true measure of our success is the success of each of these companies and their ability to document tangible value back to their customers, ”said Chad Quinn, CEO and Co-Founder at Ecosystems.In 2022 Ecosystems will investing in R&D at a record level, driving unparalleled innovation in areas such as:
- A patent-pending algorithm that uses historical results to intelligently recommend the focus of valuable conversations to new customers
- Enhanced acquisition and visual representation of holistic value, combining experience (e.g. Net Promoter Score, ease of doing business) with economic value
- The ability for providers to embed the Ecosystems engine within their native SaaS offerings for seamless value realization tracking
“I’ve never been more excited about entering the new year,” said Michael Plaskow, CTO and Co-Founder at Ecosystems. “Combining the partnerships we have built with these marquee organizations with our significant expansion in R&D investments — our path for growth and innovation has never been brighter.”
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About Ecosystems: Ecosystems is the leading software-as-a-service (SaaS) platform for collaborative customer value management. From sales to customer success, providers use the Ecosystem to count and tailor to customers the value of business being delivered. Through AI-driven analytics and integrations such as Salesforce, Microsoft Dynamics, Gainsight, and HubSpot, individual value conversations become a centralized cloud asset for improved decisions across the organization. Learn how leading companies like Google Cloud, Palo Alto Networks, and ServiceNow use Ecosystems at https://ecosystems.us/.
About the Customer Value Community (CVC): Ecosystems CVC is the fastest growing community dedicated to collaborative customer value management, with over 600 members and 250+ companies represented. Learn more about joining CVC here.