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Bangalore India, November 2, 2020 /PRNewswire/ —Infosys (NYSE:INFY), a global leader in next-generation digital services and consulting, announced today that it has been positioned as the leader of Everest Group ServiceNow Services PEAK Matrix^® Leaders in the 2021 assessment report are defined as service providers who have the ability to perform large-scale transformation work covering the entire ServiceNow product portfolio and attach great importance to talents. They have invested a lot of money in jointly developing industry and/or function-specific solutions on ServiceNow, have acquired ServiceNow niche partners, and have high buyer satisfaction for providing ServiceNow participation.

Infosys is recognized for the value it provides on the ServiceNow platform through a part of Infosys Cobalt’s corporate service management cafes to accelerate time to market. The report also emphasized the ability of Infosys to effectively serve ServiceNow customers throughout the purchase range.

Everest Group evaluated 20 leading ServiceNow service providers through a multi-stage research and analysis process, and assessed their vision and capabilities in consulting, implementation, maintenance and support services.

The report highlights the advantages of Infosys in the following areas:

• Infosys has built a set of powerful IP tools and accelerators on the ServiceNow platform, such as Enterprise Service Management Café, to accelerate time to market.
• It is a ServiceNow Elite partner; ServiceNow’s Global Award and Americas Regional Award demonstrate its global delivery capabilities
• Infosys provides a reliable end-to-end conversion certificate for the ServiceNow service on the entire product.
• Customers can benefit from Infosys’ proven delivery record of excellence, which is reflected in Infosys’s relatively high CSAT scores relative to its peers in the past year
• The market regards technology and domain expertise (extensive knowledge of the IT field, expertise in ServiceNow, and understanding of specific businesses) as its main advantages
• Infosys’ ServiceNow service covers the buyer segment, which emphasizes its ability to effectively satisfy customers across the buyer range

Infosys’ pre-built ServiceNow product suite – Infosys Enterprise Service Management Cafe, It is a plug-and-play solution driven by AI, including more than 50 plug-ins, process templates and ready-to-deploy codes, which can increase the implementation speed of ServiceNow by 40% to 50%.

Narsimha Rao Mannepalli, Executive Vice President, Head of Cloud and Infrastructure Solutions and Head of Verification Solutions at Infosys “The appointment of Everest as a leader is our commitment to change the customer service management landscape by digitizing its overall business processes. From enhancing user experience through simplified and intuitive self-service portals to viable dashboards, Infosys can The entirety of our recent acquisition of the leading ServiceNow partner GuideVision is an example of our commitment to strengthening our global ServiceNow footprint and investment. Together with ServiceNow and leveraging the power of Infosys Cobalt, we will continue to maximize business value through extensive The IT enterprise service management function serves customers.”

“Now, the expectations of companies adopting ServiceNow have gone beyond ITSM functions, which cover cross-result-driven integrated service management functions such as IT asset management, DevOps, GRC, finance and HR workflows.” Yugal JoshVice President of Everest Group. “In order to meet changing customer expectations and accelerate the customer’s ServiceNow journey, Infosys has built IP, which includes a part of Infosys Cobalt, Infosys Enterprise Service Management Cafe. In addition, customers also benefit from Infosys’ delivery capabilities, domain expertise and technology Knowledge-Methods in ServiceNow.”

Free ServiceNow Services PEAK Matrix from Everest Group^® The 2021 assessment can be accessed here.

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About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable customers in 46 countries/regions to navigate their digital transformation. With nearly 40 years of experience in managing the systems and operations of global enterprises, we can professionally guide customers on their digital journey. We help companies achieve priority by providing an AI-based core to achieve the priority of change. We also support our business through flexible digital technology to provide unprecedented performance and customer satisfaction. Our always-on learning agenda promotes their continuous improvement by building and transferring digital skills, expertise and ideas in the innovation ecosystem.

Please visit www.infosys.com to learn how Infosys (NYSE:INFY) can help your business navigate the next.

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Certain statements in this press release relate to our future growth prospects, financial expectations, and plans to respond to the impact of COVID-19 on our employees, customers, and stakeholders. These statements are forward-looking statements designed to comply with the “Private The “safe harbor” qualification under the Securities Litigation Reform Act contains many risks and uncertainties, which may cause actual results to differ materially from the statements in such forward-looking statements.The risks and uncertainties associated with these statements include, but are not limited to, the risks and uncertainties related to COVID-19, the impact of the government and other measures aimed at curbing its spread, and the risks associated with economic downturn or economic recession India, United States As well as other countries/regions in the world, changes in political, business and economic conditions, fluctuations in income, fluctuations in foreign exchange rates, our ability to manage growth, fierce competition in IT services, including those that may affect our cost advantage, wage increases India, Our ability to attract and retain highly skilled professionals, fixed prices, fixed time frame contract time and cost overruns, customer concentration, immigration restrictions, industry concentration, our ability to manage international business, the need for technology reduces our Focus areas, telecommunications network outages or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages in service contracts, the success of companies in which Infosys makes strategic investments, government financial exit or expiry incentives, political instability and Regional conflicts, legal restrictions on raising funds or acquiring external companies India, The unauthorized use of our intellectual property rights and the general economic conditions affecting our industry as well as the results of pending litigation and government investigations.The SEC filing documents more fully describe other risks that may affect our future business performance, including our annual report on Form 20-F for the current fiscal year March 31, 2020. These documents are available from www.sec.gov. Infosys may make other written and oral forward-looking statements from time to time, including statements contained in the company’s SEC filings and our reports to shareholders. Unless required by law, the company assumes no responsibility to update any forward-looking statements made by or on behalf of the company from time to time.

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