[24.7.2019] The city of Hanau has implemented a central portal for citizen services based on the cloud-based automation solution ServiceNow, mainly relying on customer service management modules.
The city of Hanau provides its citizens with numerous online services through a central service portal (we have reported). According to Materna, existing services and new services are combined on the platform to form a total product containing nearly 20 programs and services. For example, citizens can apply for free bulky garbage collection and various certificates. In addition, you can register at the city library, check your parking ticket and report faulty traffic lights and street lights.
According to Materna, from a technical point of view, its characteristic is that cities in Hessen implemented the project on the basis of the cloud-based solution ServiceNow, and specifically used the customer service management module. ServiceNow consists of many applications that can be used to automate processes and procedures. The solution provides the function of linking processes and therefore supports continuous mapping of process chains. The city of Hanau uses ServiceNow to provide frequently needed services to its citizens and to automate administrative processes. (ba)
https://www.hanau-digital.de
https://www.materna.de
https://www.agineo.de
Keywords: portal, CMS, Materna, Hanau, citizen services, cloud computing, ServiceNow, agineo
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#Hanau #Portal #based #ServiceNow #Commune
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