Birmingham, Alabama., September 8, 2021 /PRNewswire/ – Help lightning, A remote visual assistance software provider that enables the company to accelerate the transformation of its customer service operations, today, as a member of the ServiceNow partner program, announced its integration with ServiceNow Customer workflow with Staff work flowThe integrated solution can provide remote support, real-time collaboration, and problem resolution for customer service agents supporting internal users and external customers through cloud-based mobile applications.
“As companies seek ways to improve resolution time and customer satisfaction at the same time, the demand for remote assistance software has grown exponentially,” said Gary York, CEO of Help Lightning. “As part of the ServiceNow Now platform, we are helping to streamline the agent and customer workflow, enabling agents to quickly identify issues at hand, eliminating the need for additional onsite support and improving the customer experience.”
Using Help Lightning’s unique approach to customer support, ServiceNow agents can virtually connect with customers in a collaborative work environment. When mixing two real-time video streams, the agent can virtually touch and interact with the client’s work through gestures, tools, and drawings. Help Lightning will benefit ServiceNow agents and their customers in the following ways:
- Improve phone repair rate and first repair rate
- Reduce resolution time
- Improve customer satisfaction
- Improve problem identification and diagnosis
- Reduce the need for on-site support
If the agent cannot solve the problem through a pure voice call, the agent can initiate an augmented reality video call with the customer by simply sending a link via SMS. Help Lightning collect data, including activities, pictures and manual screenshots during the call, which can be included in the event record.
ServiceNow customers who use employee and customer workflows can now use Help Lightning in the ServiceNow store.To learn more about how Help Lightning’s remote visual aid software provides innovative support for ServiceNow customers, please visit store.servicenow.com.
About helping Lightning:
Help Lightning, Inc. provides remote assistance software for hundreds of companies in various industries and has more than 60,000 users in more than 90 countries.Corporate companies such as Beckton Dickinson, Ricoh, Boston Scientific, Siemens, and Cox Communications rely on Help Lightning to improve the first repair rate of their field service organizations and call centers, expand their workforce capabilities, and increase customer satisfaction. Unlike other remote technology solutions, only Help Lightning combines easy-to-use software with industry-specific expertise and partnerships to help its customers accelerate digital transformation.For more information, please visit helplightning.com.
ServiceNow, the ServiceNow logo, Now, Now Platform and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States. America And/or other countries.
touch:
Megan Mouse
BLASTmedia for Help Lightning
[email protected]
317.806.1900
Sources help Lightning
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