The head of ServiceNow Italy explained that organizations that ensure that employees get the right digital experience will increase engagement, productivity and maintain business continuity
September 2021: The planet continues to work hard to get rid of one The global pandemic has severely tested the company’s work structure and survivalOrganizations are now advancing at different speeds, depending on their digital level, how employees manage their work, and most importantly, where to start.
The world of work has actually become mixed: Some employees have returned to the company’s internal offices, but many employees continue to carry out activities remotely and will continue to do so, following the logic of rotating workstations and distributed work models. Of course, the pandemic has accelerated the assimilation of a concept, otherwise the concept will gain a foothold at a slower pace: It doesn’t matter where the work happened today, It can be in an office, a shop, a factory in a machine, an elevator or a taxi. It is important that the work-related experience is positive, precisely because this has become Hybrid, more and more refinement of the boundaries between private life and work life and between the tools used.
If people were looking for a “consumer” experience in the workplace, now The immediacy of tools has become a key point and a competitive factor. Work anywhere employees want or need, on any screen or digital device they like. Therefore, every company must be able to provide its employees with an excellent experience, and the work process is the facilitator of the process that provides employees with the services and experience they need to carry out their work continuously and effectively.
In a modern working space without a desk or fixed location, the basic point must be the ability to choose the way and place to complete the taskFuture-oriented organizations must choose a technology that can provide a seamless and immersive experience for everyone, no matter where they are.There is no doubt that companies that are better prepared for the digital transformation journey are better able to face the new world of mixed work, and The time to get ready to go is today.
Filippo Giannelli of ServiceNow Italy
In fact, companies in the 21st century must be fully technological and digital.Organizations can provide employees The right digital experience in a hybrid workspace will increase engagement, productivity and enable and maintain business continuity. ServiceNow is a strategic partner for digital transformation. With its technology, companies around the world can become the digital organization they need. The ServiceNow platform supports workflow, allowing you to carry out activities anywhere.
La Now platform di Serve immediately It is built on a single architecture, starting from a set of data, and integrated Machine learning skills, artificial intelligence, and low-code skills. To this end, it can Unify systems, islands and processes in business workflows and applications that represent the basis of mixed workIn this way, organizations can benefit from the flexibility of being able to create agile and practical workspaces for everyone. ServiceNow also provides a set of modern workflows for people returning to work, which are essential for facilitating safe and efficient returns. This is thanks to workplace service delivery solutions, for example, ServiceNow used first.
Filippo Giannelli is the head of ServiceNow Italy
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