IBM and ServiceNow announced on October 15 that they will expand their partnership to integrate ServiceNow’s service management and operational visualization tools with IBM’s Watson software, which automates IT operations through artificial intelligence (AI). done.
The alliance aims to link IBM’s “Watson AI Ops” with ServiceNow’s “IT Service Management” and “IT Operation Management Visibility” because the company wants to promote automation internally. The two companies started to establish a partnership in 2011 and expanded their service scope in 2018.
Under the partnership, the two companies will first use ServiceNow’s IT service management event data history to train the Watson AI Ops algorithm. We hope that the company can identify anomalies faster by using two platforms to understand the benchmarks of a typical IT environment.
Michael Gilfix, vice president of IBM Cloud Integration, said that AIOps will be integrated into ServiceNow’s workflow. He said: “This will be an opportunity to create a new environment where IT can work together.”
Pablo Stern, senior vice president of IT workflow at ServiceNow, said that the collaboration with IBM will support the new IT infrastructure customers need for digital transformation.
The two companies will work together:
- ServiceNow IT Service Management
- ServiceNow IT Operation Management Visibility
- IBM’s Watson AI Ops can detect, diagnose and resolve abnormal situations in the IT environment
- IBM expanded the scope of ServiceNow to provide consulting, implementation and hosting services for the Now platform
This article is edited by Asahi Interactive Japan, and is an article from CBS Interactive abroad.
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