IT Devops Engineer at Sabenza IT

One of our clients is looking for a DevOps Engineer to join their dynamic team of engineers.

Roles and Responsibilities:

  • Provides support to users/administrators of our platform. Supporting and contributing to the growth of best practices for the delivery of support services
  • Understanding our platform, Cloud technologies and troubleshooting skills to ensure successful resolution of challenging technical situations
  • Acts as customer advocate, prioritizes, and manages assigned incidents and queue escalation with little or no oversight
  • Engaging with cross functional teams such as operations and engineering to develop, drive and improve tools and processes for faster issue resolution
  • Teaching junior team members in various technologies
  • Excellent customer service skills along with the ability to apply technical knowledge to work independently on complex tasks.
  • Conducting process assessments including suitability, maintenance, and support for automations.
  • Providing guidance and recommendations for streamlining divisional level processes, systems, procedures, and templates as required in accordance with best practice.
  • Creating documents in the process; this will include but is not limited to gathering requirements, process design and technical specifications.
  • Driving valuable and insightful metric reporting or business process improvement and benefit realization
  • Ensure that throughout the development phase, the process is documented along with development procedures for application use and security
  • Supervise testing of the program prior to its deployment and release
  • Check for any errors in the program logic and data and make the necessary recommendations to correct the program if necessary and/or augment the problem accordingly.
  • Works with necessary teams to assist with application installation and deployment
  • Assist in the preparation of implementation and implementation of the solution in a production environment
  • Assist in resolving any problems identified in the integration and testing stages
  • Support all code sets and implementations implemented in production in accordance with specified Service Level Agreements (SLAs) for the business
  • Write and distribute task descriptions in a production environment to operate and maintain the solution designed and implemented
  • Assist with process reviews after implementation

Knowledge and skills: 5+ years ServiceNow ITSM experience.- 3+ years of L3 engineer experience.- L3 DevOps Engineer who understands the ServiceNow platform (5+ years ServiceNow ITSM experience.)- Coding, scripting- development experience crucial- ie: JavaScript , HTML, PowerShell, Python, Bash, and how XML works- Approximately 1 year of experience with docker containers and VMs.- Analysis and identification of gaps, dev issues, SystemNow system monitoring and maintenance

Experience Required: Strong troubleshooting and debugging skills using automation- Scripting skills using PowerShell mainly but also Python and Bash- 2+ years experience with Python 3 or JavaScript- Minimum which is 1 year of experience with docker containers and VMs.

Preferred Skills:

  • ITSM
  • Service Today
  • L3
  • engineer
  • Devops
  • coding
  • scripting
  • sawa
  • bash
  • xml
  • Docker
  • container
  • Vmware
  • vm

Desired Work Experience:

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#Devops #Engineer #Sabenza #Source Link #IT Devops Engineer at Sabenza IT

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