KPN Consulting has expanded its services with ServiceNow’s service management solution. Through cooperation, ICT consulting companies can support customers to implement and apply the popular ServiceNow platform.
IT service management
ServiceNow is a global provider of enterprise IT cloud solutions. The ServiceNow platform can help companies automate and manage IT service management processes. By applying this solution, companies can reduce costs, better “control” processes and improve the quality and speed of ICT services. It can also improve the efficiency of the IT department. By replacing manual tasks with automated solutions, the pressure on the IT department is reduced, allowing IT staff to focus on more strategic and organizational issues.
Practice what you preach
KPN Consulting decided to partner with ServiceNow because the technology and consulting company began to use the platform itself to manage ICT services to its customers. According to Arnold van Mameren of KPN Consulting, this experience benefits the consulting company’s clients. “KPN Consulting has personally experienced the added value and ease of use of the powerful ServiceNow platform, and we hope our customers will benefit from our best practices.”
When asked about the difference between KPN Consulting and its competitors, Van Mameren mentioned the good track record of this IT consulting company. According to him, KPN Consulting has been a pioneer in the field of service management optimization and transformation for many years. For example, the company was one of the first companies in the Netherlands to apply ITIL, ASL and BISL methods. In addition, the group was recently named one of the best employers in the country and is one of the founders of Microsoft’s IT service management concept, Microsoft Operations Framework (MOF).
additional value
“Through this cooperation, strategic vision, concrete methods and modern technology are combined in a very effective way-achieving added value through IT operations has never been more feasible,” added Richard Poolman, Benelux Regional Director. ServiceNow.
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