Launch of ServiceNow Paris version

Artificial intelligence, service graphs and new products for digital workflows Launch of ServiceNow Paris version

With the release of the Paris version now released, ServiceNow is expanding its own digital workflow platform to include industry solutions for the financial and telecommunications industries. Additional products and AI-supported functions are also designed to optimize expenditures and stabilize processes.

Now Platform Paris Release aims to connect teams, systems and workflows. To this end, the provider ServiceNow not only promises to provide extended, intelligent and AI-supported functions to achieve stable processes and optimize costs. In addition, digital workflow and user experience experts will also introduce partnerships and six new products.

This includes the following three benefits:

• Business continuity management provides automated analysis of business impact, business continuity plan formulation and crisis management.

• Hardware asset management can automate the life cycle of IT assets and track financial, contract and inventory data.

• The delivery of legal services aims to provide greater transparency to the legal department and reduce manual email and phone calls.

Through further industry solutions, the provider also targets telecom providers and financial service providers:

• Financial service operations support the bank’s front, middle and back office network teams and systems. The core workflow has been digitized, including payment and credit card applications.

• Telecommunications service management aims to enable customers to manage services more flexibly than before; at the same time, the organization gains an improved service platform and insights into customer status.

• Telecom network performance management provides the network team with a unified view of the installed base. Events from multiple network monitoring platforms can also be analyzed, correlated and resolved.

Integration and graphical connector program

ServiceNow also announced integrations with partners from Microsoft and the communications platform Twilio. In addition, a new “ServiceNow Service Graph Connector Program”-a further developed CMDB (Configuration Management Database) was proposed, which no longer only focuses on infrastructure and assets, but aims to cover the entire life cycle of digital services.

More detailed information about the current version is available as part of the upgrade kit provided by ServiceNow.

(ID: 46868057)