The solution visualizes the progress and deadline of the business process preset by the administrator, and automatically reminds the person in charge via email when the deadline is approaching. In addition, on the dashboard, the progress and delay status of the business can be displayed intuitively in the form of tables and graphs, which can promote business improvement. It can be used not only for operations within one organization, but also for operations across multiple organizations, such as signing contracts and placing orders with business partners. Companies that have introduced “ServiceNow” will be able to use it at low cost and low risk in a short period of time without the need to develop applications.
Hitachi Solutions uses “ServiceNow” to support business transformation with digital workflows and visualize various business processes to improve managers’ business progress management efficiency and provide support for the digital transformation of business management.
Picture: Applicable picture
■ Background
In recent years, promoting the reform of working methods and increasing productivity have become the concerns of many companies. In addition, there is an increasing demand for location-independent business management (such as office work and remote work). In the case of personal communications such as phone calls, e-mails, and chats, inefficient management tasks such as checking the situation each time may occur.
In order to solve this problem, Hitachi Solutions provides “ServiceNow’s business process visualization solution”, which uses the “ServiceNow” platform used by many companies to visualize business processes and simplify business progress management. I decided to do so.
■ Features of “ServiceNow Business Process Visualization Solution”
1. The progress is visualized, allowing managers to grasp the status of business processes in a timely manner
Administrators can easily define business processes, just set the tasks and time periods required for daily work and the assignment of responsible persons in advance. Even in the business process involving multiple departments, the dashboard can intuitively grasp the progress of the business and delayed work through tables and graphs. By visualizing the delay status and the time required, it can also lead to business improvement.
2. The person in charge shall respond to the assigned tasks within the deadline without omission.
According to the business process set by the administrator, the work and deadline assigned by the person in charge are automatically set. When the deadline approaches, the system will automatically send an alert, allowing staff to respond to their work without delay or omission.
3. Expand business management on “ServiceNow” and quickly introduce
The solution does not require application development, and can be used quickly with simple settings. This makes it easy to expand the business areas that can be managed on “ServiceNow”.
■ About “ServiceNow”
ServiceNow takes the transformation of the company’s work style as its philosophy, and provides digital workflows that can improve employee work efficiency, from simple tasks to complex cross-functional tasks.
Specifically, the development of workflows for IT departments, employees, and customers, as well as the development of no-code and low-code interconnected digital workflows, will optimize and automate business processes, and provide new experiences for employees and customers. In this way, we aim to become a platform for the company and society as a whole to showcase their creativity.
■ Endorsement by Mr. Masashi Murase, Executive Director and President of ServiceNow Japan GK
ServiceNow Japan sincerely welcomes Hitachi Solutions to start selling the “ServiceNow Business Process Visualization Solution” using ServiceNow.
As a partner since the start of the ServiceNow business in the Japanese market, Hitachi Solutions is promoting the digital transformation of many customers while leveraging our sufficient track record and experience in using our solutions.
The “ServiceNow Business Process Visualization Solution” released this time has expanded the scope from the IT Workflows covered in the past to Employee Workflows and Customer Workflows, and has made a huge contribution to improving the business productivity of the entire enterprise organization. I expect it to be given.
Hitachi Solutions and ServiceNow Japan will continue to work with Japanese customers to improve operational efficiency and corporate value.
■ About Hitachi Solutions’ “ServiceNow” business
Since the first digital workflow “ServiceNow” was launched in Japan in 2013, it has been introduced to approximately 100 companies, and we are contributing to the reform of working methods through ITIL*1-compliant process standardization service management.
We remain the top elite in the unique “ServiceNow” partner rankings, and have been highly praised by many customers in the satisfaction survey.
In addition to providing various templates that utilize our proprietary technology, we now also provide a new “ServiceNow Business Process Visualization Solution”. In the future, Hitachi Solutions will use “ServiceNow” to provide solutions that promote DX for business operations in addition to the integrated management of service management.
*1: A series of guidelines of the British Department of Commerce that summarize the best practices of IT service management and operating rules in a harmonious and comprehensive manner.
■ Selling pricePersonal quote
■ Offer starting dateApril 27, 2021
■ Homepage of “ServiceNow Business Process Visualization Solution”
Website: https://www.hitachi-solutions.co.jp/servicenow/
■ Consultation about products and services
Website: https://www.hitachi-solutions.co.jp/inquiry/
* The company names and product names mentioned are the trademarks or registered trademarks of their respective companies.
* ServiceNow is a registered trademark or trademark of ServiceNow, Inc. in the United States and other countries.
* Free illustration materials using many pixels.
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